Customer Success Advisor (CSA) – Microsoft Viva Glint

Concentrix; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Concentrix is seeking a Customer Success Account Manager to support enterprise customers across EMEA in implementing, adopting, and maximizing value from Viva Glint employee engagement programs. You will partner with HR, IT, and business leaders to drive governance, adoption, and measurable outcomes.

You will lead multi-stakeholder engagements, manage escalations, and collaborate with CS and product teams to ensure successful program delivery and renewals.

Qualifications

• 5+ years in Customer Success, Consulting, Program Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS.
• Experience managing enterprise customers and complex, multi-stakeholder programs.
• Strong communication, consulting, and executive presentation skills.
• Knowledge of HR systems, employee data management, identity management, and enterprise software implementations.

Responsibilities

• Serve as a strategic advisor throughout the customer lifecycle, driving adoption, satisfaction, retention, and business value.
• Lead Viva Glint implementations, onboarding, survey programs, governance, and stakeholder engagement.
• Advise on HR technology integrations, employee data management, organizational hierarchies, and reporting models.
• Partner with HR, IT, and executive stakeholders to ensure successful program delivery and resolve escalations.
• Collaborate with account teams to support renewals, growth opportunities, and continuous improvement initiatives.

Skills

Executive presentation

Stakeholder management

Consulting

Program management

Customer success

Education

Bachelor's degree or equivalent experience

Tools

Viva Glint

Viva Suite

Qualtrics

Culture Amp

Medallia

Peakon

Workday

SAP SuccessFactors

Oracle HCM

Microsoft Entra ID

SSO/IAM

Job description

Microsoft is seeking a customer-focused Customer Success Account Manager (CSA) to support enterprise customers across EMEA in implementing, adopting, and maximizing value from Microsoft Viva Glint employee engagement and listening programs.The CSA acts as a trusted advisor, program leader, and solution consultant, partnering with HR, IT, and business stakeholders to drive successful deployments, adoption, and long-term business outcomes. Working closely with CSAMs, People Science Consultants, and Product teams, the CSA guides customers through implementation, governance, change management, and program maturity.Key ResponsibilitiesServe as a strategic advisor throughout the customer lifecycle, driving adoption, satisfaction, retention, and business value.Lead Viva Glint implementations, onboarding, survey programs, governance, and stakeholder engagement.Advise on HR technology integrations, employee data management, organizational hierarchies, and reporting models.Support integrations with HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, and Microsoft Entra ID.Partner with HR, IT, and executive stakeholders to ensure successful program delivery and resolve escalations.Collaborate with account teams to support renewals, growth opportunities, and continuous improvement initiatives.Required QualificationsBachelor's degree or equivalent experience.5+ years in Customer Success, Consulting, Program Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS.Experience managing enterprise customers and complex, multi-stakeholder programs.Strong communication, consulting, and executive presentation skills.Knowledge of HR systems, employee data management, identity management, and enterprise software implementations.Preferred QualificationsExperience with Viva Glint, Viva Suite, Qualtrics, Culture Amp, Medallia, Peakon, or similar platforms.Knowledge of Workday, SAP SuccessFactors, Oracle HCM, Microsoft Entra ID, and SSO/IAM solutions.Understanding of organizational design, employee engagement, people analytics, change management, and data governance.Ideal ProfileA customer-focused consultant who combines employee experience expertise with strong stakeholder management, program leadership, and technical advisory skills to deliver successful enterprise Viva Glint programs and measurable business outcomes.