Enterprise Client Success Manager - Crypto & Web3

Ledger Enterprise; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Health & Wellness support

Commuter allowance

Learning & Development

Job summary

Ledger Enterprise in London seeks an experienced Account Manager to own a portfolio of institutional clients from onboarding through renewal and expansion. You will be their trusted advisor inside Ledger and influence the product roadmap.

You will manage relationships end to end, drive integrations with Solutions Engineers, negotiate renewals, and identify upsell opportunities while traveling across Europe, the Middle East and Africa.

Qualifications

• 4+ years in a similar account management or customer success role in B2B SaaS or enterprise infrastructure software.
• Experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
• Track record of upselling and expanding accounts against targets.
• Experience negotiating contracts and renewals with enterprise clients.
• Comfort with technical conversations: explain APIs, integration flows and security concepts without engineers.
• Hands-on experience with digital assets, or a clear and demonstrable interest in the space.
• Excellent written and verbal English communication; able to adapt for a CISO, a head of operations or a CFO.
• Structured, self-driven work style; manage a portfolio without being chased.

Responsibilities

• Own client relationships end to end with a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level.
• Drive integration and adoption; explain product features clearly, run workshops, and guide clients through technical integration with Solutions Engineers.
• Grow accounts; identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities, owning expansion and retention targets.
• Negotiate renewals and contracts; lead commercial discussions on renewals, amendments and pricing, working with Legal on terms.
• Shape the product; turn client feedback into clear, prioritized input for Product and influence what we build next.
• Run the account rhythm; lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early.
• Represent Ledger; meet clients on-site and at industry events across EMEA, with occasional travel.

Skills

Account management

Customer success

Upselling & expansion

Contract negotiation

Technical conversations

Digital assets familiarity

English communication

Self-driven work style

Job description

Ledger Enterprise in London seeks an experienced Account Manager to own a portfolio of institutional clients from onboarding through renewal and expansion. You will be their trusted advisor inside Ledger and influence the product roadmap.

You will manage relationships end to end, drive integrations with Solutions Engineers, negotiate renewals, and identify upsell opportunities while traveling across Europe, the Middle East and Africa.