Senior Manager, Enterprise Partner Success

Ripple Inc.; Greater London; Hybride; GBP 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive salary, bonuses and equity

Comprehensive benefits: healthcare, 退休

Employee giving match

R&R days and wellness programs

Catered meals & snacks

Résumé du poste

Ripple Inc. is seeking a Senior Manager for Customer Partner Success in London to maintain and grow a premier client base across our Payments, Custody and Stablecoins offerings.

You will lead engagement with Enterprise clients, drive retention, and uncover opportunities across Ripple's roadmap while collaborating with product and sales teams. The role requires a deep customer-centric mindset, strong relationship-building skills, and the ability to operate across complex financial institutions

Qualifications

• 10+ years of experience in Account/Relationship management within the Financial Services industry.
• 3+ years of experience in the Digital Assets and/or payments industry or a related field.
• Proven track record in identifying commercial opportunities with established client bases.
• A deep understanding of blockchain technology and/or traditional financial services.
• Experience collaborating with decision makers at large financial institutions.
• Excellent communication skills, both verbal and written.
• Additional language skills advantageous.
• Strong knowledge of Salesforce and other relevant industry tools.

Responsabilités

• Act as the main contact person for Ripple's most valued Enterprise clients, guaranteeing their contentment and addressing any business or customer concerns.
• Experience managing large enterprise financial insitutions, including Global and Regional Banks, Large Fintechs and Asset Managers.
• Focus on client retention and satisfaction, developing strategies to assist in their organic growth.
• Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.
• Conduct structured business reviews to assess client needs and provide tailored solutions.
• Discuss and negotiate contractual and commercial terms with clients.
• Represent Ripple at industry events when required.

Connaissances

Account/Relationship management

Communication skills

Stakeholder management

Team collaboration

Outils

Salesforce

Description du poste

Ripple Inc. is seeking a Senior Manager for Customer Partner Success in London to maintain and grow a premier client base across our Payments, Custody and Stablecoins offerings.

You will lead engagement with Enterprise clients, drive retention, and uncover opportunities across Ripple's roadmap while collaborating with product and sales teams. The role requires a deep customer-centric mindset, strong relationship-building skills, and the ability to operate across complex financial institutions