Senior Enterprise Partner Success Manager

Hidden Road; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Equity

Employee learning budget

Health and wellness benefits

Hybrid work policy

Job summary

Ripple is seeking a Senior Manager for its Customer Partner Success team in London. You will be the main contact for Ripple's Enterprise clients, focusing on retention, growth, and strategic partnerships across Payments, Custody, and Stablecoins.

Ideal candidates bring 10+ years in account management within financial services, 3+ years in digital assets/payments, and a proven track record of capitalizing on commercial opportunities with large client bases.

Qualifications

• 10+ years of account/relationship management in the financial services industry.
• 3+ years in digital assets and/or payments or a related field.
• Proven track record in identifying commercial opportunities with established client bases.
• Deep understanding of blockchain technology and/or traditional financial services.
• Experience collaborating with decision makers at large financial institutions.
• Ability to consolidate client feedback and share with Product partners.
• Excellent communication skills, both verbal and written.
• Additional language skills advantageous.
• Attention to detail and a proactive, collaborative approach.

Responsibilities

• Act as the main contact for Ripple's Enterprise clients, ensuring satisfaction and addressing concerns.
• Manage relationships with Global and Regional Banks, Large Fintechs and Asset Managers.
• Develop strategies for client retention and organic growth.
• Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.
• Conduct structured business reviews to assess client needs and provide tailored solutions.
• Discuss and negotiate contractual and commercial terms with clients.
• Represent Ripple at industry events when required.

Skills

Account/Relationship management

Strategic account management

Business development / upsell

Excellent communication

Industry knowledge: digital assets/pay

Tools

Salesforce

CRM tools

Job description

Ripple is seeking a Senior Manager for its Customer Partner Success team in London. You will be the main contact for Ripple's Enterprise clients, focusing on retention, growth, and strategic partnerships across Payments, Custody, and Stablecoins.

Ideal candidates bring 10+ years in account management within financial services, 3+ years in digital assets/payments, and a proven track record of capitalizing on commercial opportunities with large client bases.