Remote Customer Success Manager - Crypto & Fintech Accounts

Castle Island; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Notabene is seeking a Customer Success/Account Manager to own the post-sales journey across EMEA, managing onboarding, adoption, renewals and upsells. You will serve crypto/fintech customers, including exchanges and financial institutions, and coordinate with integration teams on APIs, testing, and data flows.

You will guide customers through Travel Rule programmes and stablecoin payment products, monitor usage and risk signals, and identify upsell opportunities.

Qualifications

• Experience in customer success or account management within crypto/fintech/regtech SaaS environments.
• Ability to own renewals and upsells without routing back to Sales.
• Familiarity with API integration concepts and documentation.

Responsibilities

• Owning the post-sales journey for your customers: onboarding, adoption, business reviews, renewal and upsell
• Running your own renewals and upsells, including pricing and the conversation with the economic buyer
• Guiding customers through Travel Rule programmes and stablecoin payment products
• Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck
• Monitoring usage, engagement and risk signals, and acting on them with a clear plan well before renewal problems arise
• Finding growth inside your existing customers across adjacent teams, entities and products, and working with Sales on net-new opportunities
• Building relationships across compliance, operations and engineering, so the relationship isn't dependent on one contact
• Bringing customer and competitor insight back to product, sales and marketing
• Keeping records current in HubSpot
• Some on-call duty outside office hours

Skills

Customer Success

Account Management

Commercial ownership

API documentation

Crypto SaaS

Mid-market experience

Job description

Notabene is seeking a Customer Success/Account Manager to own the post-sales journey across EMEA, managing onboarding, adoption, renewals and upsells. You will serve crypto/fintech customers, including exchanges and financial institutions, and coordinate with integration teams on APIs, testing, and data flows.

You will guide customers through Travel Rule programmes and stablecoin payment products, monitor usage and risk signals, and identify upsell opportunities.