Elite VIP Crypto Relationship Manager

Blockchain; Greater London; Hybrid; GBP 105,000 - 150,000; Full time

Benefits offered by this job

Equity

London in-office 4 days/week

Work from Anywhere up to 20 days/yr

ClassPass

Unlimited vacation

Job summary

Blockchain in London seeks a senior VIP Relationship Manager to own a portfolio of high-net-worth clients and drive revenue growth through consultative relationship management. You will act as a trusted advisor across onboarding, portfolio expansion and product adoption, while coordinating with sales, product and operations for a seamless client experience.

The role emphasizes a concierge-style service, direct client engagement via Telegram or similar channels, and a strong emphasis on

Qualifications

• Proven experience in relationship management or client advisory within fintech, trading, crypto or financial services.
• Track record of upselling and cross-selling complex financial/tech products to high-value clients.
• Strong commercial mindset to drive revenue growth through trusted relationships.
• High emotional intelligence and outstanding communication with senior clients.
• Experience using CRM platforms to manage pipelines and performance tracking.

Responsibilities

• Own and manage a portfolio of high-net-worth VIP clients.
• Serve as primary contact for onboarding, support, product adoption and portfolio growth.
• Deliver a high-touch concierge experience via direct messaging and real-time channels.
• Drive upsell and cross-sell across VIP product suite (Trading, OTC, Earn, Lending, referrals).
• Identify opportunities to grow AUM, trading activity and product penetration.
• Collaborate with clients to understand trading behavior and risk preferences to tailor solutions.
• Work with sales, product and operations to deliver seamless client experiences and surface feedback.
• Maintain accurate CRM records and track engagement, conversions and pipeline stages.

Skills

Relationship mgmt

Upselling

Crypto knowledge

CRM (Salesforce)

Communication

Independent client book

Tools

Salesforce

Job description

Blockchain in London seeks a senior VIP Relationship Manager to own a portfolio of high-net-worth clients and drive revenue growth through consultative relationship management. You will act as a trusted advisor across onboarding, portfolio expansion and product adoption, while coordinating with sales, product and operations for a seamless client experience.

The role emphasizes a concierge-style service, direct client engagement via Telegram or similar channels, and a strong emphasis on