Enterprise Client Success & Adoption Strategist

Protex AI; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Protex AI in London is seeking an Enterprise Client Strategist to guide enterprise customers from late-stage sales through rollout, adoption, expansion, and ongoing optimization— translating safety and operational goals into measurable platform outcomes.

You will manage 8–12 accounts with $1.5–$3M ARR, collaborate across Sales, Implementation, Support, and Product, and drive time-to-measurable-impact while maximizing retention and expansion.

Qualifications

• 5+ years in client success, account management, or program delivery in B2B SaaS.
• Proven track record owning enterprise accounts with retention and expansion results.
• Experience influencing adoption and net revenue retention across a portfolio.
• EHS, manufacturing, or facility operations background is a strong plus.

Responsibilities

• Build trusted relationships with site-level operators and executive stakeholders.
• Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI).
• Host recurring business reviews that connect platform usage to outcomes executives care about.
• Coach clients on using Protex AI to drive safety, operational, and cultural improvements.
• Maintain deep platform fluency and develop site-specific usage strategies, configurations, reporting, and site investigations.
• Coordinate rollout timelines and multi-site deployments with accountability.
• Escalate technical or product blockers with clear context for rapid resolution.
• Join late-stage sales conversations to showcase the client journey and support expansion goals.

Skills

Executive presence

Clear communication

Strategic planning

Account management

Project coordination

Relationship building

Job description

Protex AI in London is seeking an Enterprise Client Strategist to guide enterprise customers from late-stage sales through rollout, adoption, expansion, and ongoing optimization— translating safety and operational goals into measurable platform outcomes.

You will manage 8–12 accounts with $1.5–$3M ARR, collaborate across Sales, Implementation, Support, and Product, and drive time-to-measurable-impact while maximizing retention and expansion.