Enterprise Applications Analyst - Transformation & Support

University of Surrey; Guildford; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme (14.5%)

32 days holiday + Bank Holidays

Travel & Family benefits

On-site leisure facilities

Job summary

University of Surrey is seeking an Enterprise Applications Analyst to join IT Services. The role ensures core enterprise applications are reliable, secure and support teaching, research and professional services.

You will help improve key systems, optimise processes and enable data-driven decisions across the University. The IT team supports Surrey’s digital transformation and strategic aims, offering a vibrant working environment, generous salary and benefits, and a commitment to staff

Responsibilities

• Act as a technical specialist for designated enterprise applications, advising on best practice, configuration and system capabilities.
• Manage and resolve incidents, problems and service requests, ensuring timely and effective outcomes.
• Analyse issues across systems, using logs, monitoring tools and vendor knowledge to identify root causes and solutions.
• Provide guidance on the impact of changes, upgrades and integrations within established governance and change frameworks.
• Coordinate routine application maintenance activities such as patching, upgrades and vulnerability remediation.
• Produce clear written outputs such as incident reports, impact assessments and options papers to support decision making.
• Support the creation of user guidance and training materials to improve system adoption and usability.
• Identify and recommend continuous improvements to services, tools and licence usage to maximise value and efficiency.

Job description

University of Surrey is seeking an Enterprise Applications Analyst to join IT Services. The role ensures core enterprise applications are reliable, secure and support teaching, research and professional services.

You will help improve key systems, optimise processes and enable data-driven decisions across the University. The IT team supports Surrey’s digital transformation and strategic aims, offering a vibrant working environment, generous salary and benefits, and a commitment to staff