Enterprise Applications Analyst

University of Surrey; Guildford; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme (14.5%)

32 days holiday + Bank Holidays

Travel & Family benefits

On-site leisure facilities

Job summary

University of Surrey is seeking an Enterprise Applications Analyst to join IT Services. The role ensures core enterprise applications are reliable, secure and support teaching, research and professional services.

You will help improve key systems, optimise processes and enable data-driven decisions across the University. The IT team supports Surrey’s digital transformation and strategic aims, offering a vibrant working environment, generous salary and benefits, and a commitment to staff

Responsibilities

• Act as a technical specialist for designated enterprise applications, advising on best practice, configuration and system capabilities.
• Manage and resolve incidents, problems and service requests, ensuring timely and effective outcomes.
• Analyse issues across systems, using logs, monitoring tools and vendor knowledge to identify root causes and solutions.
• Provide guidance on the impact of changes, upgrades and integrations within established governance and change frameworks.
• Coordinate routine application maintenance activities such as patching, upgrades and vulnerability remediation.
• Produce clear written outputs such as incident reports, impact assessments and options papers to support decision making.
• Support the creation of user guidance and training materials to improve system adoption and usability.
• Identify and recommend continuous improvements to services, tools and licence usage to maximise value and efficiency.

Job description

As part of an exciting digital transformation, the University of Surrey is seeking an Enterprise Applications Analyst to join IT Services. This role ensures that the University's core enterprise applications are reliable, secure and effectively support teaching, research and professional services. You will contribute to the continuous improvement of key systems, helping to optimise processes, enhance user experience and enable data-driven decision making across the University. We value, empower and support every member of staff to get the best out of your unique talents, so you'll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.

Role & Responsibilities:

• Act as a technical specialist for designated enterprise applications, advising on best practice, configuration and system capabilities.
• Manage and resolve incidents, problems and service requests, ensuring timely and effective outcomes.
• Analyse issues across systems, using logs, monitoring tools and vendor knowledge to identify root causes and solutions.
• Provide guidance on the impact of changes, upgrades and integrations within established governance and change frameworks.
• Coordinate routine application maintenance activities such as patching, upgrades and vulnerability remediation.
• Produce clear written outputs such as incident reports, impact assessments and options papers to support decision making.
• Support the creation of user guidance and training materials to improve system adoption and usability.
• Identify and recommend continuous improvements to services, tools and licence usage to maximise value and efficiency.

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University's strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact. It's a vibrant and exciting time to join a great and well-respected team at the heart of the University's strategic plans.

What's in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Salary
• Market leading Pension
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Access to on site leisure facilities at discounted rates

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.