Enterprise Applications Support Officer

Edge Hill University; Ormskirk; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff benefits scheme

Discounted sport & leisure facilities

Employee assistance programme

Development programmes

On-campus working environment

LGPS enrolment

Job summary

Edge Hill University seeks an Enterprise Applications Support Officer to join the Digital team within the Digital, Data and Technology department. You will support and enhance core enterprise applications, manage APIs, databases and workflows, and work with internal teams and external suppliers on system changes and digital transformation.

You will gain experience with APIs, databases, Azure, Power Platform and Microsoft 365, contributing to major system development and strategic change

Qualifications

• Experience developing and supporting mission critical enterprise applications.
• Troubleshoot complex issues across development and live environments.
• Translate technical concepts for non-technical stakeholders.
• Build strong working relationships and drive service improvement and innovation.

Responsibilities

• Develop, configure and support enterprise applications and API integrations.
• Provide second/third line support, upgrades and testing for systems.
• Collaborate with service owners and external suppliers to implement changes and improvements.

Skills

APIs

Databases

Azure

Power Platform

Microsoft 365

SQL

JavaScript

Stakeholder comms

Job description

This is an exciting opportunity for an Enterprise Applications Support Officer to join the Digital team with Digital, Data and Technology department. This role provides the opportunity to work at the heart of the University's digital transformation, supporting and enhancing the core enterprise applications. Your main duties and responsibilities will include:

• Technical Development and System Integration - Responsible for developing, configuring and supporting the University's enterprise applications, including managing APIs, databases and technical workflows


• Troubleshooting, Support and System Improvement - Responsible for second and third line technical support for complex issues, carrying out upgrades, fixes and testing


• Stakeholder Collaboration and Change Delivery - Working closely with internal teams, service owners and external suppliers is a major part of the role including gathering requirements, translating business needs into technical solutions, communicating system changes clearly to non-technical stakeholders and supporting wider digital transformation and enterprise application projects

This role provides the chance to work with a wide range of technologies, including APIs, databases, Azure, Power Platform and Microsoft 365, while contributing to major system development and strategic change initiatives. You will gain valuable experience in a complex technical environment, collaborate with a diverse range of stakeholders and play a role in supporting future focused digital services across the University.

As part of the University's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. For informal enquiries about this vacancy, please contact: Paul Hutchinson, Head of Enterprise Applications at

• Experience of developing and supporting mission critical enterprise applications, with a solid background in databases, middleware, reporting technologies and API driven integrations


• Ability to troubleshoot complex technical issues across development and live environments, using your knowledge of SQL, JavaScript and Microsoft technologies such as Azure, Power Platform and Microsoft 365


• Excellent analytical and organisational skills and be an effective communicator


• Ability to translate technical concepts for non-technical stakeholders


• Ability to build strong working relationships and demonstrate a customer focused approach with a commitment to service improvement and innovation

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before. Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff. Because for us education isn't about how much you take in. It's about what you take out into the world. Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story… an institution that improves and impresses year after year" - Times Higher Education.

• A minimum of 38 days annual leave per annum (inclusive of bank holiday and University closure days)


• Discounted membership to our onsite state-of-the-art sport and leisure facilities


• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.


• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources


• A wide range of development programmes to enhance your career


• Beautiful award-winning on-campus working environment.


• Automatic enrolment into the Local Government Pension Scheme