Application Support Analyst – Student Services & SaaS Expert

University of the Arts London; London; On-site; GBP 39,644 - 50,925; Full time

Benefits offered by this job

Competitive salary package

31 days annual leave plus public holidays

Generous pension scheme

Family-friendly policies

Job summary

A prominent higher education institution in London is seeking an Application Support Analyst to enhance the digital experience for students. You will provide specialist support, developing and maintaining services that assist students. The ideal candidate has significant experience in enterprise applications, communication skills, and the ability to work within a product team. A competitive salary package and benefits are offered for this full-time role.

Qualifications

• Strong experience with enterprise and bespoke applications.
• Experience in a product team or agile team.
• Good understanding of ITIL service management processes.

Responsibilities

• Provide specialist support within the Student Support Services team.
• Develop and maintain services for students.
• Liaise with internal teams and external suppliers to resolve issues.

Skills

Supporting and maintaining enterprise applications

Working in a product team

Managing customer relationships

Understanding ITIL service management

Effective communication skills

Problem-solving abilities

Job description

A prominent higher education institution in London is seeking an Application Support Analyst to enhance the digital experience for students. You will provide specialist support, developing and maintaining services that assist students. The ideal candidate has significant experience in enterprise applications, communication skills, and the ability to work within a product team. A competitive salary package and benefits are offered for this full-time role.