Enterprise AM Team Lead - Accelerate Renewal & Growth

Xelix; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Dog-friendly Hoxton office

Gym on-site

Employee discount

Private medical & dental cover

Parental leave

Learning budget

Team retreat

Job summary

Xelix seeks an Enterprise Account Management Team Lead to guide a group of Enterprise Account Managers. You will balance people leadership with hands‑on management, coaching the team to deliver world‑class experiences, retain accounts, and drive measurable business outcomes.

You’ll lead account plans, monitor health, and coordinate with Sales, Services, Product, and Marketing to optimize the customer journey and revenue growth.

Qualifications

• 5+ years in Account Management in a B2B SaaS or technology‑driven company.
• Minimum of 1‑2 years of experience leading a team.
• Proven record of renewal and expansion targets achievement.
• Exceptional communication, coaching, and relationship building.
• Strong analytical and problem solving abilities; data driven.
• Experience using HubSpot CRM is highly desirable.
• Must have experience with MEDDIC.
• Proactive, collaborative approach with cross‑functional influence.
• Passion for developing people, improving processes, and delivering value.

Responsibilities

• Lead, mentor, and develop a high‑performing Enterprise Account Management team.
• Drive renewal, retention, and expansion targets with the team.
• Develop and execute account plans for long‑term customer success and revenue.
• Run regular team meetings, deal reviews, and 1:1 coaching sessions.
• Collaborate with Sales, Services, Product, and Marketing to improve journeys.
• Monitor account health, identify churn risk, and implement proactive strategies.
• Report team KPIs and insights to senior leadership.
• Lead governance and ensure on‑time renewals and forecasts.

Skills

Account management

Leadership

Renewals & expansions

Communication

Analytics

HubSpot CRM

MEDDIC

Cross-functional collaboration

People development

Tools

HubSpot CRM

Cross-functional tools

Job description

Xelix seeks an Enterprise Account Management Team Lead to guide a group of Enterprise Account Managers. You will balance people leadership with hands‑on management, coaching the team to deliver world‑class experiences, retain accounts, and drive measurable business outcomes.

You’ll lead account plans, monitor health, and coordinate with Sales, Services, Product, and Marketing to optimize the customer journey and revenue growth.