Enterprise AI Technical Account Manager

Fireworks AI; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Professional development

Job summary

Fireworks AI is seeking a Technical Account Manager to be the technical backbone of customer relationships, spanning onboarding, production deployment, and ongoing adoption for our fast inference platform. The role blends technical depth with commercial acumen in a hybrid setting.

You will own post-sale technical engagements, drive joint success plans, and partner with engineering and field teams to ensure measurable outcomes, renewals, and expansion opportunities across strategic accounts.

Qualifications

• 4+ years in a technical, customer-facing role (TAM, solutions engineering, etc.) at an enterprise software or AI/ML company.
• Strong technical foundation: APIs and cloud infrastructure with hands-on debugging ability.
• Direct production experience with LLMs; knowledge of prompt engineering, fine-tuning, and RAG.
• Proven track record managing enterprise relationships end-to-end with executive communication.
• Excellent written and verbal communication; ability to bridge ML and business teams.

Responsibilities

• Own post-sale technical relationship from kickoff through go-live, including deployment and security configurations.
• Partner with AI Field Engineering to transition PoC to production.
• Build joint success plans with milestones, owners, and timelines.
• Serve as primary technical contact for a portfolio of strategic accounts; advise on model selection, latency/cost optimization.
• Drive usage against business outcomes; track ROI and uptime.
• Lead quarterly/ executive business reviews; identify renewal and expansion opportunities.

Skills

Technical TAM

APIs & Cloud

Coding/debug integrations

LLMs in production

Enterprise relationships

Communication skills

Ambiguity tolerance

Inference optimization

Job description

Fireworks AI is seeking a Technical Account Manager to be the technical backbone of customer relationships, spanning onboarding, production deployment, and ongoing adoption for our fast inference platform. The role blends technical depth with commercial acumen in a hybrid setting.

You will own post-sale technical engagements, drive joint success plans, and partner with engineering and field teams to ensure measurable outcomes, renewals, and expansion opportunities across strategic accounts.