Enrollment Specialist

Acumen Fiscal Agent; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of fiscal agent services in Birmingham is seeking an Enrollment Specialist to help guide clients through the enrollment process. The ideal candidate will have excellent communication and organizational skills, with a passion for helping others navigate financial products. This role offers a mission-driven culture, competitive benefits, and opportunities for personal and professional growth.

Benefits

16 paid holidays

Paid Time Off

Employee Recognition Program

Medical, Dental & Vision coverage

401(k) with company match

Qualifications

• Relevant experience in customer service or enrollment support preferred.
• Strong verbal and written communication skills required.
• Detail-oriented with strong organizational skills needed.

Responsibilities

• Assist clients in the enrollment process for fiscal agent services.
• Provide thorough explanations of available services and eligibility requirements.
• Collect and verify necessary documentation for enrollment.

Skills

Communication skills

Organizational skills

Problem-solving abilities

Microsoft Office Suite (Excel)

Education

High school diploma or equivalent

Job description

About Us

Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.

Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.

We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!

What is the job?

Acumen Fiscal Agent is seeking an Enrollment Specialist to join our dedicated team. In this role, you will be responsible for guiding clients through the enrollment process for our services, ensuring they receive the support they need to navigate our financial products. Your primary goal will be to facilitate a seamless enrollment experience while providing education about our services and answering any questions that clients may have. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for helping others. Join our team and contribute to empowering individuals in their journey towards greater independence.

Responsibilities

• Assist clients in the enrollment process for fiscal agent services.
• Provide thorough explanations of available services and eligibility requirements.
• Collect and verify necessary documentation for enrollment.
• Maintain accurate records of client enrollments and communications.
• Respond to client inquiries and follow up as needed to ensure successful enrollments.
• Collaborate with internal teams to support client needs and enhance the enrollment process.
• Stay updated on policy changes and best practices related to enrollment procedures.

Qualifications

• High school diploma or equivalent; relevant experience in customer service or enrollment support preferred.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Ability to work independently and manage multiple tasks effectively.
• Proficient in Microsoft Office Suite, especially Excel.
• Experience in a healthcare or social services environment is a plus.
• Strong problem-solving abilities and a compassionate approach to client interactions.
• Ability to work collaboratively within a team environment.

What’s in It for You?

• 16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program, get extra rewards for referring your friends to work with Acumen!
• Paid Parental Leave
• Be a part of a mission driven culture where you can make a real impact
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance

What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?

Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.