Medical Receptionist

The Methodist Church in Britain; Leeds; On-site; GBP 12,000 - 18,000; Part time

Job summary

The North Leeds Medical Practice in Leeds is seeking a part-time medical receptionist to be the first point of contact for patients. The role covers face-to-face and telephone enquiries, appointment handling, repeat prescriptions, and general administration across two sites.

You will work 20 hours over three days, including a Friday until 18:30. GCSE English and Maths are required, along with administrative experience; GP practice experience would help. Enhanced DBS check is required.

Qualifications

• GCSE English and Maths required.
• Experience in an administrative role.
• GP practice experience would help.

Responsibilities

• Maintaining the appointments system and processing face-to-face and telephone requests.
• Processing repeat prescription requests under practice protocols.
• Liaising with patients and chemists about queries and requests.
• Handling enquiries by email, taking messages and passing information to clinical and non-clinical staff.
• Processing incoming and outgoing mail.
• Accurate computer data entry, processing and recording information under practice procedures.
• Providing clerical support including word and data processing, filing, photocopying, scanning, and recording petty cash.
• Organising patient transport such as ambulances and taxis.
• Removing patient details and destroying prescriptions not collected within the timescale.
• Briefing incoming colleagues on urgent or unresolved issues.
• Opening and locking up the premises, maintaining security, and keeping reception, noticeboards and leaflet dispensers tidy.
• Maintaining patient confidentiality under practice policy, and following health and safety, infection control and safeguarding procedures.

Skills

Attention to detail

Time management

Verbal communication

Written communication

Relationship building

Education

GCSE English and Maths

Tools

Word

Excel

Outlook

Job description

This part-time medical receptionist post sits within The North Leeds Medical Practice, where staff are required to work across both sites. The role is the first point of contact for patients, handling face-to-face and telephone enquiries, appointments, repeat prescriptions and general administration. Hours are 20 a week over three days, with a Friday shift running until 18:30, and the post requires an enhanced DBS check. Applicants need GCSE English and Maths plus administrative experience, and GP practice experience would help.

What the job involves

• Maintaining the appointments system and processing face-to-face and telephone requests, directing callers to the right healthcare professional
• Processing repeat prescription requests under practice protocols, collecting requests from the post box and reception, and flagging medication queries to GPs
• Liaising with patients and chemists about queries and requests
• Handling enquiries by email, taking messages and passing information to clinical and non-clinical staff
• Processing incoming and outgoing mail
• Accurate computer data entry, processing and recording information under practice procedures
• Providing clerical support including word and data processing, filing, photocopying, scanning, and recording petty cash
• Organising patient transport such as ambulances and taxis
• Removing patient details and destroying prescriptions not collected within the timescale
• Briefing incoming colleagues on urgent or unresolved issues
• Opening and locking up the premises, maintaining security, and keeping reception, noticeboards and leaflet dispensers tidy
• Maintaining patient confidentiality under practice policy, and following health and safety, infection control and safeguarding procedures

Qualifications

• GCSE English and Maths

Experience

• Experience in an administrative role

Skills & knowledge

• High level of attention to detail
• Excellent time management and ability to prioritise effectively
• Excellent verbal and written communication
• Confidence building relationships with colleagues and patients
• Working knowledge of Word, Excel and Outlook
• Ability to maintain a high level of confidentiality

Checks & eligibility

• Enhanced DBS check

Other

• Adaptable and flexible, able to work in a fast-paced, changing environment
• Strong self-motivation and a can-do attitude
• Strong commitment to equal opportunities

Nice to have

• Experience of working in a GP practice