Service Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Generous Leave 25 days + Bank Holidays

Holiday Purchase Scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Free onsite parking

Dress Down Fridays

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is looking for a Service Coordinator to join the team in Newton Heath, Manchester. You will schedule maintenance, remedial and reactive works for subcontractors and manage paperwork and communications to ensure smooth operations.

The role requires strong customer service skills, excellent written and verbal communication, and the ability to multi-task in a fast-paced environment. Local planners and internal teams collaborate to deliver high-quality service.

Qualifications

• Customer service skills and experience.
• Outstanding written and verbal skills.
• Ability to multi-task and work well in a high-pressure environment.
• Computer proficiency with the ability to handle multiple applications at once.
• Strong sense of urgency, attention to detail, and follow-through.
• Excellent decision-making and problem-solving skills.
• Good organizational skills.

Responsibilities

• Schedule planned maintenance, remedial and reactive works for subcontractors.
• Complete orders and send to subcontractors.
• Work on multiple customer portals.
• Liaise with teams to ensure visits are completed ( nationals and local planners).
• Chase outstanding paperwork.
• Provide first-class customer service via phone and email for planning and admin queries for internal and external customers.
• Work with Service Managers to utilise engineers as productively as possible.
• Work with other departments to deliver a high level of customer service.

Skills

Customer service

Written & verbal skills

Multi-tasking

Computer proficiency

Urgency & attention to detail

Decision making & problem solving

Organizational skills

Scheduling experience

Tools

Salesforce

Job description

What you will do

We are looking for a Service Coordinator to join our team in Newton Heath, Manchester. As a Customer Service Coordinator, you will be responsible for scheduling routine service visits and remedial work visits for subcontractors, dispatching callouts, completing subcontractor monthly work orders, fulfilling paperwork requests including chasing documentation, organising future dates, and closing work down, among other responsibilities.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle‑free commuting
• Dress Down Fridays: Casual attire to wrap up the week

How you will do it

• Schedule planned maintenance, remedial and reactive works for subcontractors
• Complete orders and send to subcontractors
• Work on multiple customer portals
• Liaise with teams to ensure visits are completed (nationals and local planners)
• Chase outstanding paperwork
• Provide first‑class customer service via phone and email for planning and admin queries for internal and external customers
• Work with Service Managers to utilise engineers as productively as possible
• Work with other departments such as Sales, Billing, Facilities Management Helpdesk, and the subcontractor team to deliver a high level of customer service

What we look for

• Required: Customer service skills and experience
• Required: Outstanding written and verbal skills
• Required: Ability to multi‑task and work well in a high‑pressure environment
• Required: Computer proficiency with the ability to handle multiple applications at once
• Required: Strong sense of urgency, attention to detail, and follow‑through
• Required: Excellent decision‑making and problem‑solving skills
• Required: Good organizational skills
• Preferred: Previous planning or scheduling experience in a service role
• Preferred: Salesforce experience preferred