Service Coordinator: Engineer Scheduling & Client Care

Key Recruitment Limited; Havant; On-site; GBP 26,000 - 28,000; Full time

Job summary

Key Recruitment Limited is recruiting for a Service Coordinator in Havant. The role is permanent and full time, offering a salary of £26,000 - £28,000.

You will coordinate engineers, manage customer accounts, and schedule service work while delivering outstanding support at every stage of the process. In this fast-paced position, you will act as the main contact for a portfolio of customers, ensuring efficient service delivery, accurate records, and proactive communication.

Qualifications

• Experience in customer service or service coordination roles.
• Excellent communication skills, both written and verbal.
• Strong organisational and time-management abilities.

Responsibilities

• Manage a portfolio of customer accounts, acting as their dedicated Service Coordinator.
• Coordinate engineers across the UK, scheduling planned maintenance and reactive service visits.
• Handle a high volume of incoming calls, emails and service requests in a professional and timely manner.
• Plan engineer workloads and forecast upcoming service requirements.
• Manage service contracts, ensuring work is completed within agreed timescales.
• Identify opportunities for contract renewals, additional services and remedial work.
• Produce reports and maintain accurate records using the company CRM system.
• Support the wider service department with administration, documentation and parts ordering.
• Ensure engineers have all relevant job information, site access details and required documentation before attending site.
• Maintain regular communication with customers, providing updates and resolving any queries throughout the service process.

Skills

Customer service

Coordination

Communication

Organisational skills

Prioritisation

Tools

CRM software

Microsoft Office

Job description

Key Recruitment Limited is recruiting for a Service Coordinator in Havant. The role is permanent and full time, offering a salary of £26,000 - £28,000.

You will coordinate engineers, manage customer accounts, and schedule service work while delivering outstanding support at every stage of the process. In this fast-paced position, you will act as the main contact for a portfolio of customers, ensuring efficient service delivery, accurate records, and proactive communication.