Proactive Engineering Service Coordinator — Office-Based

Morson Human Resources Limited; England; On-site; GBP 22,000 - 29,000; Full time

Job summary

Morson Human Resources Limited is assisting in recruiting a Supportive Service Coordinator for an office-based role in Wigan. You will coordinate service activities across mechanical, electrical, and fire & security teams, manage documentation, and schedule engineers to ensure timely, accurate service delivery.

The role requires strong organisational skills, attention to detail, and a customer-focused approach to thrive in a fast-paced environment.

Qualifications

• Experience in an administrative or customer service role.
• Strong organisational and time management skills.
• Good written and verbal communication abilities.
• Proficient with Microsoft Office (Word/Excel/Outlook).
• Experience using CRM or job management systems.

Responsibilities

• Manage day-to-day administrative tasks within the Service Department.
• Handle customer enquiries via phone and email and respond promptly.
• Process service requests and raise jobs accurately in the system.
• Schedule and coordinate service appointments for engineers.
• Review engineers' reports for accuracy before issuing to customers.
• Maintain certification records and proper documentation storage.
• Issue service reports and certificates promptly to customers.
• Chase outstanding information from engineers, customers, and subcontractors.
• Provide service updates and communicate effectively with customers.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

Microsoft Office

Tools

Microsoft Office

CRM software

Job management system

Job description

Morson Human Resources Limited is assisting in recruiting a Supportive Service Coordinator for an office-based role in Wigan. You will coordinate service activities across mechanical, electrical, and fire & security teams, manage documentation, and schedule engineers to ensure timely, accurate service delivery.

The role requires strong organisational skills, attention to detail, and a customer-focused approach to thrive in a fast-paced environment.