Engineering Scheduling Coordinator

Sureserve; Weston-super-Mare; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Flexible benefits

Annual leave

Job summary

Join Sureserve's Weston-super-Mare office to coordinate engineer diaries, handle inbound enquiries, book appointments, and keep residents and housing associations informed to ensure client commitments are met. This role requires solid admin and scheduling experience, excellent communication, and sharp organisational skills to prioritise work in a fast-paced environment.

We offer a competitive salary and a supportive benefits package including 32 days leave.

Qualifications

• Previous administration, scheduling, planning, or customer service experience.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads and meet deadlines.
• A proactive approach to problem-solving.
• Comfort working in a fast-paced environment.

Responsibilities

• Planning and scheduling engineer diaries to maximise efficiency.
• Managing inbound calls and acting as the first point of contact for customers and clients.
• Booking appointments and coordinating engineer workloads.
• Resolving customer, client, and engineer queries.
• Liaising with housing associations and internal teams.
• Monitoring outstanding jobs, parts, and non-access issues.
• Providing regular updates to clients and stakeholders.

Skills

Administration

Scheduling

Customer service

Communication

Organisational

Prioritisation

Problem-solving

Fast-paced

Job description

Join Sureserve's Weston-super-Mare office to coordinate engineer diaries, handle inbound enquiries, book appointments, and keep residents and housing associations informed to ensure client commitments are met. This role requires solid admin and scheduling experience, excellent communication, and sharp organisational skills to prioritise work in a fast-paced environment.

We offer a competitive salary and a supportive benefits package including 32 days leave.