Scheduling Administrator

Sureserve; Weston-super-Mare; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Flexible benefits

Annual leave

Job summary

Join Sureserve's Weston-super-Mare office to coordinate engineer diaries, handle inbound enquiries, book appointments, and keep residents and housing associations informed to ensure client commitments are met. This role requires solid admin and scheduling experience, excellent communication, and sharp organisational skills to prioritise work in a fast-paced environment.

We offer a competitive salary and a supportive benefits package including 32 days leave.

Qualifications

• Previous administration, scheduling, planning, or customer service experience.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads and meet deadlines.
• A proactive approach to problem-solving.
• Comfort working in a fast-paced environment.

Responsibilities

• Planning and scheduling engineer diaries to maximise efficiency.
• Managing inbound calls and acting as the first point of contact for customers and clients.
• Booking appointments and coordinating engineer workloads.
• Resolving customer, client, and engineer queries.
• Liaising with housing associations and internal teams.
• Monitoring outstanding jobs, parts, and non-access issues.
• Providing regular updates to clients and stakeholders.

Skills

Administration

Scheduling

Customer service

Communication

Organisational

Prioritisation

Problem-solving

Fast-paced

Job description

Join us in our Weston super-Mare office and play a key role in keeping our engineers productive, customers informed, and client commitments on track. You'll help coordinate engineer schedules, manage inbound enquiries, and work closely with internal teams, residents, and housing association clients to ensure a high standard of service.

With a driven team of nearly 900 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

What you'll be doing...

• Planning and scheduling engineer diaries to maximise efficiency.

• Managing inbound calls and acting as the first point of contact for customers and clients.

• Booking appointments and coordinating engineer workloads.

• Resolving customer, client, and engineer queries.

• Liaising with housing associations and internal teams.

• Monitoring outstanding jobs, parts, and non-access issues.

• Providing regular updates to clients and stakeholders.

What we're looking for...

• Previous administration, scheduling, planning, or customer service experience.

• Excellent communication and telephone skills.

• Strong organisational skills and attention to detail.

• Ability to prioritise workloads and meet deadlines.

• A proactive approach to problem-solving.

• Comfort working in a fast-paced environment

What we offer...

• £26,500

• Pension scheme, Life assurance & access to flexible benefits scheme.

• 32 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure)

• Employee Assistance Programme with 24 hours telephone and online access

• Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more)

  
  

About Sureserve

At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

Working with an Equal Opportunity Employer

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please note, Eligibility to work in the UK is required, and candidates will undergo employment screening prior to starting employment.