Engineering Scheduler & Planner for Field Operations

United Infrastructure Connected; England; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

United Infrastructure is seeking a proactive Planning & Scheduling Coordinator to plan and schedule jobs, ensuring site access, engineer skills and required materials are in place. The role is hybrid, 4 days in the office and 1 day from home.

You will collaborate with the Demand Lead and Operations Manager to optimise planning, raise reactive works within SLA, and maintain data integrity in Maximo and Oracle for accurate narratives.

Qualifications

• Intermediate Microsoft Excel skills.
• Experience with CAFM systems.
• Previous planning or scheduling role using internal systems and Microsoft Office.
• Knowledge of hard services or facilities management (desirable).
• Educated to A-Level standard or equivalent (desirable).

Responsibilities

• Plan and schedule jobs in line with timeframes set by the Demand Lead.
• Ensure all requirements are in place prior to job allocation, including site access, appropriate engineer skill sets, and necessary materials or spares.
• Identify and escalate any risks that may impact delivery timelines.
• Proactively resolve access or scheduling issues to avoid failed engineer visits.
• Work closely with the Operations Manager (OM) to optimise engineer planning.
• Collaborate with the Demand Lead to ensure all reactive works are raised and completed within SLA.
• Support the timely delivery of all PPM activities within the required monthly timeframe.
• All PPM activities are planned and completed within the designated timeframe.
• Reactive works are completed within agreed SLAs.
• Effective use of CRM data to prevent repeat issues or inefficiencies.
• Day-to-day challenges are resolved quickly to maintain service delivery.
• Proactive planning reduces risk of job failure or delays.
• Produce and manage engineer work schedules to ensure optimal productivity and efficiency.
• Maintain strong communication with Reactive and Governance Compliance teams.
• Deliver high-quality forward planning to ensure all PPMs are completed within the month.
• Maximise utilisation of engineers using scheduling tools and standard time allocations.
• Meet or exceed SLAs for attendance and job completion (internal and external resources).
• Liaise with the Operations Manager regarding subcontracting decisions and adjust plans accordingly.
• Escalate outstanding or at‑risk jobs and implement mitigation actions.
• Oversee data quality in systems such as Maximo and Oracle, ensuring accuracy and clear job narratives.
• Support the Management Team and Team Leader as required.
• Ensure timely raising and approval of purchase orders.
• Manage internal outages and coordinate responses effectively.
• Undertake additional duties as required by the Line Manager.

Skills

Interpersonal skills

Workload management

Organisational skills

Communication skills

Customer-focused

Commercial awareness

Self-motivated

Decision making

Education

A-Level standard

Tools

CAFM systems

Microsoft Office

Job description

United Infrastructure is seeking a proactive Planning & Scheduling Coordinator to plan and schedule jobs, ensuring site access, engineer skills and required materials are in place. The role is hybrid, 4 days in the office and 1 day from home.

You will collaborate with the Demand Lead and Operations Manager to optimise planning, raise reactive works within SLA, and maintain data integrity in Maximo and Oracle for accurate narratives.