Hybrid Infrastructure Planning Coordinator

United Infrastructure Ltd; Warrington; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

United Infrastructure is seeking a Planning Coordinator to schedule engineering activities, manage resources, and mitigate risks to meet SLAs for PPM and reactive works. The role focuses on forward planning, coordination with Demand Lead and Operations Manager, and efficient use of scheduling tools.

Hybrid role with 4 days in the office and 1 day from home. Strong organisational, communication, and problem-solving skills are essential to ensure on-time delivery and high-quality service.

Qualifications

• Proven ability to plan and schedule engineer workloads effectively.
• Experience with CAFM systems.
• Strong organisational and prioritisation skills.
• Excellent communication skills across all levels.
• Educated to A-Level standard or equivalent (desirable).
• Experience with Maximo or Oracle is a plus.

Responsibilities

• Plan and schedule jobs in line with timeframes set by the Demand Lead.
• Ensure all requirements are in place prior to job allocation, including site access, engineer skill sets, and materials.
• Identify and escalate any risks that may impact delivery timelines.
• Proactively resolve access or scheduling issues to avoid failed visits.
• Work closely with the Operations Manager to optimise engineer planning.
• Collaborate with the Demand Lead to ensure reactive works are raised and completed within SLA.
• Support timely delivery of all PPM activities within the monthly timeframe.
• All PPM activities are planned and completed within the designated timeframe.
• Reactive works are completed within SLAs.
• Use CRM data to prevent repeat issues or inefficiencies.
• Resolve day-to-day challenges to maintain service delivery.
• Proactive planning reduces risk of delays.
• Produce and manage engineer work schedules for optimal productivity.
• Maintain strong communication with Reactive and Governance Compliance teams.
• Deliver high-quality forward planning for all PPMs within the month.
• Maximise utilisation of engineers using scheduling tools and standard times.
• Meet or exceed attendance and completion SLAs.
• Liaise with the Ops Manager on subcontracting decisions and adjust plans.
• Escalate outstanding or at-risk jobs and implement mitigations.
• Oversee data quality in systems like Maximo and Oracle.
• Support the Management Team as required.
• Raise and approve purchase orders promptly.
• Manage internal outages and coordinate responses.

Skills

Communication skills

Organisational skills

Prioritisation

Attention to detail

Customer-focused

Commercial awareness

Self-motivated

Decision making under pressure

Assertive

Education

A-Levels

Tools

CAFM systems

Maximo

Oracle

Microsoft Office

Job description

United Infrastructure is seeking a Planning Coordinator to schedule engineering activities, manage resources, and mitigate risks to meet SLAs for PPM and reactive works. The role focuses on forward planning, coordination with Demand Lead and Operations Manager, and efficient use of scheduling tools.

Hybrid role with 4 days in the office and 1 day from home. Strong organisational, communication, and problem-solving skills are essential to ensure on-time delivery and high-quality service.