Engineering Scheduler & Dispatch Lead

Huntress; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

Huntress is recruiting an experienced Service Coordinator / Engineer Scheduler to join a busy team. You will schedule field-based engineers, plan maintenance visits and respond quickly to emergencies, ensuring efficient, well-coordinated service delivery.

The role requires strong planning, communication and customer-service skills, with the ability to manage multiple priorities and adapt to changing plans. Office-based in Leeds with a full-time, permanent contract.

Qualifications

• Proven experience scheduling or coordinating engineers or mobile teams.
• Excellent planning and organisational skills.
• Strong communication and customer service skills.
• Ability to remain calm and organised under pressure.
• A proactive approach and the confidence to make decisions independently.
• Strong relationship-building skills with engineers and customers.
• Good IT skills, including Microsoft Office.
• The ability to quickly learn scheduling and service management systems.

Responsibilities

• Schedule and coordinate multiple field-based engineers, balancing location, priority, availability, skills and customer requirements.
• Plan and organise planned maintenance and service visits.
• Respond quickly to emergency call-outs and changing priorities.
• Manage and review engineer diaries to maximise efficiency.
• Rearrange schedules at short notice when required.
• Provide engineers with work instructions, site information and documentation.
• Liaise with customers regarding appointments, changes, delays and queries.
• Coordinate with internal teams to ensure engineers have what they need for each visit.
• Assist with service reports, worksheets, estimates and invoicing information.
• Support the Service Manager with day-to-day running of the department.
• Build strong relationships with engineers and customers.
• Identify scheduling issues and resolve problems proactively.

Skills

Scheduling experience

Planning & organisational skills

Communication skills

Customer service

Decision-making under pressure

Team coordination

Tools

Microsoft Office

Scheduling systems

IT literacy

Job description

Huntress is recruiting an experienced Service Coordinator / Engineer Scheduler to join a busy team. You will schedule field-based engineers, plan maintenance visits and respond quickly to emergencies, ensuring efficient, well-coordinated service delivery.

The role requires strong planning, communication and customer-service skills, with the ability to manage multiple priorities and adapt to changing plans. Office-based in Leeds with a full-time, permanent contract.