Engineering Coordinator

ECG Facilities Services; Blantyre; On-site; GBP 26,000 - 34,000; Full time

Job summary

ECG Facilities Services in Warrington is seeking a coordinator to manage in-house engineering labour and support the Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.

The role requires experience coordinating teams in fast-paced environments, knowledge of CAFM systems, and a commitment to meeting SLAs and KPIs.

Qualifications

• Experience coordinating engineering teams.
• Experience in fast-paced environments.
• Experience in facilities/service industries.
• Knowledge of CAFM systems.
• Ability to meet strict SLAs and KPIs.
• Ability to multitask.

Responsibilities

• Schedule inhouse engineering labour visits.
• Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.
• Check and verify engineers, report sheets and timecards daily.
• Manage and update CAFM systems.
• Respond to client queries and provide excellent customer service.
• Ensure compliance with SLAs and KPIs.
• Record and process data using Word and Excel.
• Work efficiently in a fast-paced environment, prioritising tasks.

Skills

Coordination of engineering teams

Prioritisation & multitasking

Customer service orientation

SLA/KPI awareness

Tools

CAFM systems

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Location: Warrington

Hours: 40 hours per week

Company Benefits

Coordinate and schedule inhouse engineering labour visits.

Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.

Checking and verifying engineers, report sheets and timecards on a daily basis.

Manage and update CAFM (Computer-Aided Facilities Management) systems.

Respond to client queries and provide excellent customer service.

Ensure compliance with SLAs and KPIs.

Accurately record and process data using Microsoft Word and Excel.

Work efficiently in a fast-paced environment, prioritizing tasks effectively.

Skills & Qualifications Required

Experience in coordinating engineering teams.

Experience working in a very fast-paced environment.

Previous experience in a similar role (preferably in facilities or service industries).

Knowledge of CAFM systems.

Ability to work to strict SLAs & KPIs.

Ability to prioritize and multitask effectively.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

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