Engineering Office Based Team Leader

Stafforce; Charnwood; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in machinery products is seeking an Engineering Office Based Team Leader in Shepshed, Leicestershire. This full-time permanent role involves delivering exceptional customer service, providing technical support, and managing a team. Ideal candidates will have strong engineering skills, practical experience, and a commitment to team development.

Benefits

Free on-site parking

23 days annual leave plus statutory bank holidays

Qualifications

• High level of Engineering and Technical skills required.
• Practical experience with products, spares, and servicing.
• Experience in managing a team.

Responsibilities

• Deliver customer service across a wide range of products.
• Provide technical engineering support to distributors and end users.
• Coach and lead the team to resolve machine issues.

Skills

Engineering skills

Technical support

Customer service

Team management

Time management

IT skills

Tools

Microsoft Office

Job description

• Job Reference: JN -052025-62680_1747383400

We are currently recruiting for an Engineering Office Based Team Leader role based in Shepshed, Leicestershire on a full time and permanent basis.

Engineering Office Based Team Leader |Technical Customer Service Supervisor

Office based Monday to Friday 8:30am - 5pm

Free on-site parking

23 days annual leave plus statutory bank holidays

Salary competitive

An exciting opportunity for an experienced Engineering Office Based Team Leader | Technical Customer Service Supervisor to join an established supplier of machinery products. Working closely with the Technical and Service team providing technical advice to distributors and end users.

Key duties and responsibilities:

· Deliver customer service across a wide range of products

· Provide technical engineering and technical support to distributors and end users

· Actively assist customers and colleagues with warranty returns, delivering excellent after sales care.

· Liaison with various teams to facilitate the enhancing of product and company materials.

· Guiding the wider team in processing warranty returns

· Assisting the team and identify areas of improvement

· Monitoring the team's overall performance

· Helping with training and development

· Coach and lead the team to investigate and diagnose machine with issues and attempts to resolve where possible over the phone or email.

· Helping field service engineers with repairs and guidelines

· Manage the Customer Experience ticket review meeting.

· Employees will ensure that they adhere to ISO 9001 quality policy

About you:

· You must have a high level of Engineering and Technical skills

· Practical experience and knowledge of products, spares and servicing

· Good IT skills including Microsoft Office

· Experience in managing a team

· Committed to coaching and development and proving solutions across the team.

· Ability to multitask, have good time management and prioritise workload

· Able to up sell products and services

If you are looking for a full time, permanent role with a long standing and reputable company with both hands-on engineering, servicing and machinery products experience as well as being skilled in customer service then please apply.

For more information, please call Rebecca on 07385 660 400.

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.

For more information on this vacancy please contact uson 07385660400.