Enforcement Officer

Marston Holdings Limited; Detling; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Staff benefits package

Full uniform provided

Pension scheme

Holiday entitlement

Overtime (optional)

Regular shift patterns

Job summary

NSL is seeking a DVLA Enforcement Officer to support the DVLA with vehicle enforcement. The role involves interacting with the public, advising on fines, and coordinating with partner agencies. A full manual UK driving licence is essential and the role includes shift work.

You will report on daily activities, help with information packs, and ensure equipment and vehicles are maintained. Training and support are provided as part of the role.

Qualifications

• Excellent communication skills with the public.
• Self-motivated and customer-focused approach.
• Ability to work shifts and on own initiative.
• Must hold a full manual UK driving licence.
• Ability to carry out manual handling safely.

Responsibilities

• Liaises with the public and advises on clamping and fines.
• Explains payment methods and enforcement actions.
• Collaborates with Police DVLA and VOSA when needed.
• Handles public enquiries and provides information packs.
• Ensures vehicles and equipment are serviced and safe.
• Completes daily activity reports.
• Clamps and removes untaxed vehicles.

Skills

Excellent communication

Self-motivated

Customer focused

Shift work

Work on own initiative

Manual UK driving licence

Manual handling

Job description

DVLA Enforcement Officer

Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

Shift Pattern

• Rest day: Monday
• Tuesday‑Friday: 7:30am‑5:30pm
• Saturday: 7:00am‑12:30pm
• Working days: Tuesday to Saturday.

What does a DVLA Enforcement Officer do?

• Liaises with members of the public and gives advice regarding clamping and fines.
• Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
• Works alongside other agencies when required including Police DVLA and VOSA.
• Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
• Ensures all vehicles and enforcement equipment are serviced and fit for purpose reporting faults to the Manager.
• Completes daily reports regarding activities.
• Clamps and removes untaxed vehicles.

What do you need to be a DVLA Enforcement Officer?

• Manual UK Driving Licence
• Excellent Communication Skills
• Self-motivated
• Customer Focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal but not essential.
• Clamping and removal of untaxed vehicles
• The ability to carry out manual handling and heavy lifting tasks safely.
• All applicants applying for this role must hold a full manual UK driving licence. Applicants who do not hold a valid full manual UK driving licence will not be considered for this role***

What’s in it for you?

• Competitive rates of pay
• Staff benefits designed to suit you, from discounts on retail shopping, travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• First Class Training & Development Opportunities
• Pension Scheme
• Full Uniform provided
• Competitive days’ holiday including bank holiday
• Regular overtime [optional]
• Shift Patterns (requires regular weekend working as part of the rota)

We are an equal opportunity employer which means will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.