DVLA Enforcement Officer

Marston Holdings Limited; Kilwinning; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Staff benefits: discounts on shopping,

Pension Scheme

Full Uniform provided

Bank holiday + extra holidays

Job summary

NSL in North Ayrshire is seeking a DVLA Enforcement Officer to support parking and street management solutions. You will liaise with the public, advise on fines and enforcement actions, and work with DVLA, Police, and VOSA as required.

The role requires a full UK driving licence, strong communication, self-motivation and a customer-focused approach. We offer competitive pay, a pension scheme, full uniform, and flexible shift patterns.

Qualifications

• All applicants must hold a full UK driving licence.
• Excellent communication skills are required.
• Self-motivation and a customer-focused approach.

Responsibilities

• Liaises with the public and advises on clamping and fines.
• Advises on payment methods and enforcement actions for vehicles.
• Works with other agencies including Police DVLA and VOSA as required.
• Deals with enquiries about enforcement actions and provides information packs.
• Ensures vehicles and enforcement equipment are serviced and fit for purpose; reports faults to the Manager.
• Completes daily activity reports.

Skills

Driving license

Communication skills

Self-motivated

Customer focused

Shift work

Job description

Location: North AyshireHere at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.What does a DVLA Enforcement Officer Do?

• Liaises with members of the public and give advice regarding clamping and fines
• Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle
• Work alongside other agencies when required including Police DVLA and VOSA
• Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available
• Ensures all vehicles and enforcement equipment is serviced and fit for purpose reporting faults to the Manager
• Completes daily reports regarding activities

What do you need to be a DVLA Enforcement Officer?

• ***All applicants applying for this role must hold a full UK driving licence***. Applicants who do not hold a full UK driving licence will not be considered
• Excellent Communication Skills
• Self Motivated
• Customer Focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal

What’s in it for you?

• Competitive rates of pay
• Staff benefits designed to suit you, from discounts on retail shopping travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• First Class Training & Development Opportunities
• Pension Scheme
• Full Uniform provided
• Competitve days’ holiday including bank holiday
• Regular overtime [optional]
• Flexible Shift Patterns

We are an equal opportunity employer which means will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees. INDT