Energy-Funding Customer Success Advisor

Rullion; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Rullion is recruiting a Customer Service Advisor to join our client's Green Funding Solutions team in Nottingham. This varied role supports customers from enquiry to resolution, handling queries and complaints with care.

You will handle queries across phone, email and live chat, own complex issues and work with internal teams and external partners to ensure a positive experience. The role requires empathy, excellent communication and precise record-keeping to comply with GDPR and complaints

Qualifications

• Experience in customer service, complaints, contact centre or customer support.
• Excellent verbal and written communication skills.
• Experience handling challenging or dissatisfied customers.
• Ability to manage a complaint or complex query through to resolution.
• Strong organisation skills with multiple open cases.
• Calm, professional approach in difficult situations.
• Strong problem-solving skills turning queries into positive outcomes.
• Attention to detail and accurate record keeping.
• Ability to work in a fast-paced environment with changing priorities.
• Customer-focused approach and empathy.
• Ability to build relationships with internal and external stakeholders.

Responsibilities

• Providing excellent customer service across phone, email and live chat.
• Handling enquiries from residential customers, housing associations, local authorities and other stakeholders.
• Taking ownership of customer queries from initial contact through to resolution.
• Identifying customer dissatisfaction and managing complaints from start to finish.
• Investigating more complex customer issues and finding practical solutions.
• Working closely with internal teams including Commercial, Construction, Health & Safety and Supply Chain.
• Liaising with third parties to support vulnerable customers and those with additional needs.
• Explaining Green Funding projects and energy-saving solutions clearly to customers.
• Keeping customers updated and managing expectations throughout their journey.
• Identifying opportunities to improve processes and customer experience.
• Maintaining accurate customer records and ensuring GDPR compliance.

Skills

Customer service

Communication

Complaint handling

Problem solving

Organisation

Empathy

Stakeholder management

Tools

CRM system

Microsoft Dynamics

AWS Connect

Job description

Rullion is recruiting a Customer Service Advisor to join our client's Green Funding Solutions team in Nottingham. This varied role supports customers from enquiry to resolution, handling queries and complaints with care.

You will handle queries across phone, email and live chat, own complex issues and work with internal teams and external partners to ensure a positive experience. The role requires empathy, excellent communication and precise record-keeping to comply with GDPR and complaints