Customer Experience Advisor - Energy & Finance Solutions

Bionic; Luton; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Private healthcare cover

Employee Assistance Programme

Eyecare scheme

25 days annual leave

Pension scheme

Cycle to work scheme

Season ticket loans

Life assurance

Job summary

Bionic in Luton is hiring a Customer Service Advisor to join our Customer Service Team. You will support customers through calls and emails, ensuring a smooth journey with high service standards. Training and personal development are available in a high-performance environment.

You will handle inquiries, maintain professional rapport, and contribute to meeting regulatory standards. A proactive, adaptable approach is valued, with a focus on customer satisfaction and outcomes.

Qualifications

• Experience in a customer service role.
• Excellent verbal and written communication.

Responsibilities

• Answering and replying to customer calls and emails.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Updating queries/complaints with high-quality notes.
• Carrying out inquiries to resolve customer issues.
• Working towards targets such as inbound call volume.
• Ensuring customer satisfaction and providing professional support.

Skills

Customer Service

Communication

Empathy

Time Management

Problem Solving

Active Listening

Job description

Bionic in Luton is hiring a Customer Service Advisor to join our Customer Service Team. You will support customers through calls and emails, ensuring a smooth journey with high service standards. Training and personal development are available in a high-performance environment.

You will handle inquiries, maintain professional rapport, and contribute to meeting regulatory standards. A proactive, adaptable approach is valued, with a focus on customer satisfaction and outcomes.