Resident Liaison & Projects Coordinator (Energy Efficiency)

Rullion Managed Services; Nottingham; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

Rullion Ltd. in Nottingham is seeking an organised Resident Liaison Officer to support delivery of energy efficiency projects across residential properties.

You will coordinate appointments, update records and act as the primary contact for residents, ensuring clear communication and timely responses throughout the customer journey while working with project teams and contractors. This role emphasises administration and coordination with occasional site visits, with hybrid working after training.

Qualifications

• Experience in resident liaison, customer service, housing administration or project administration.
• Experience coordinating appointments and maintaining accurate information.
• Direct communication with residents or customers is required.

Responsibilities

• Act as a key point of contact for residents throughout planned works and energy efficiency installations.
• Communicate clearly with residents regarding appointments, works, timescales and any changes to planned activity.
• Coordinate appointments and site visits between residents, contractors, Housing Associations and internal project teams.
• Maintain accurate resident records and ensure systems are updated with relevant information.
• Support vulnerable residents and those with accessibility or additional communication requirements.
• Respond to resident queries, concerns and complaints professionally and sensitively.
• Liaise with contractors, site managers, Housing Associations and internal stakeholders to resolve issues and keep projects progressing.
• Explain technical information to residents in a clear and easy-to-understand way.
• Identify and elevate operational or customer issues where appropriate.
• Support project reporting and provide accurate updates to internal stakeholders.
• Attend project and construction sites when required.
• Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance.

Skills

Administration

Coordination

Organisational skills

Customer service

Communication

Multitasking

Empathy

Independent work

Site visits

Education

Full UK driving licence

CSCS card

Job description

Rullion Ltd. in Nottingham is seeking an organised Resident Liaison Officer to support delivery of energy efficiency projects across residential properties.

You will coordinate appointments, update records and act as the primary contact for residents, ensuring clear communication and timely responses throughout the customer journey while working with project teams and contractors. This role emphasises administration and coordination with occasional site visits, with hybrid working after training.