Customer Experience Specialist - Energy Solutions

Flogas Britain; Leicester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Bonus (OTE up to £180 a month)

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

Discounts from major retailers

25 holidays + bank holidays + extra D2

Enhanced Family Friendly Leave

Job summary

Flogas Britain is hiring a Customer Experience Advisor to help hundreds and thousands of homes and businesses across the UK get the energy they need, when they need it. You’ll resolve queries, manage orders and pricing, and act as a trusted advisor who can negotiate solutions with customers and internal teams.

You'll work in a busy environment, prioritising multiple tasks, using strong MS Office skills and clear communication by phone, email and web chat.

Qualifications

• Experience solving customer problems in a role with direct customer contact.
• Experience in a busy environment with prioritising multiple tasks and delivering results.
• Good MS Office skills and strong attention to detail.
• Excellent verbal and written communication; able to negotiate and analyse numbers.

Responsibilities

• Find answers to customer queries and deliver solutions to challenges promptly.
• Help customers set up accounts and assist with pricing and deliveries as needed.
• Negotiate effectively with customers and coordinate with internal teams.
• Support teammates and do right by customers and colleagues.

Skills

Customer service experience

Multi-tasking

Clear communication

Negotiation

Detail-oriented

Drive to help others

MS Office

Tools

MS Office

Job description

Flogas Britain is hiring a Customer Experience Advisor to help hundreds and thousands of homes and businesses across the UK get the energy they need, when they need it. You’ll resolve queries, manage orders and pricing, and act as a trusted advisor who can negotiate solutions with customers and internal teams.

You'll work in a busy environment, prioritising multiple tasks, using strong MS Office skills and clear communication by phone, email and web chat.