Debt Casework Support Specialist

Citizens Advice Ltd; Grantham; On-site; GBP 25,000 - 26,000; Full time

Job summary

Citizens Advice Ltd is seeking two Debt Support Officers to join our team in the United Kingdom. You will support debt caseworkers and help clients navigate their debt advice journey, handling administration and client liaison.

In this role you will liaise with referrers and third parties to ensure a smooth client experience from service entry to case closure, contributing to a positive client journey in challenging circumstances.

Qualifications

• Experience in administrative support is desirable.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Support debt caseworkers to assist clients through their debt advice journey.
• Liaise with referrers and third parties to ensure a smooth client experience from entry to closure.

Skills

Administration

Interpersonal skills

Job description

Citizens Advice Ltd is seeking two Debt Support Officers to join our team in the United Kingdom. You will support debt caseworkers and help clients navigate their debt advice journey, handling administration and client liaison.

In this role you will liaise with referrers and third parties to ensure a smooth client experience from service entry to case closure, contributing to a positive client journey in challenging circumstances.