Energy Customer Advisor: Real Help, Real Impact

Octopus Energy Germany GmbH; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly Family Dinner catch-ups

Job summary

Octopus Energy Germany GmbH in Central London is seeking a Customer Service Advisor to help customers understand their bills, meters and tariffs with clarity and care.

You’ll work in a fast-moving team, tackle diverse queries from start to finish, and champion greener energy. The role is full-time, with a salary starting at £28,900 and a supportive interview process designed to find the best fit.

Qualifications

• Live for great customer service.
• Ask questions and embrace change.
• Have each other’s backs.
• Care about the planet.
• Spot problems and fix them.
• Tackle tough calls head-on.
• Look out for those who need it most.

Responsibilities

• Making energy easy. Explain bills, meters, and tariffs clearly to customers.
• Solving problems like a pro. Resolve billing queries, meter issues, or complex energy questions quickly.
• End-to-end service. Handle queries from start to finish, including complaints, ensuring correct help first time.
• Thinking on your feet. Engage in real conversations without scripts to deliver practical solutions.
• Treat every customer with care. Show warmth and empathy, going the extra mile.
• Making a difference. Advise on greener energy choices and help customers cut costs.

Skills

Customer service orientation

Empathy

Problem solving

Communication

Job description

Octopus Energy Germany GmbH in Central London is seeking a Customer Service Advisor to help customers understand their bills, meters and tariffs with clarity and care.

You’ll work in a fast-moving team, tackle diverse queries from start to finish, and champion greener energy. The role is full-time, with a salary starting at £28,900 and a supportive interview process designed to find the best fit.