Energy Care Specialist: Real Help, Real Impact

Lever, Inc.; Greater London; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly family dinners

Résumé du poste

Lever, Inc. in Central London is seeking a customer-focused specialist to help customers understand their energy bills, meters, and tariffs with real conversations and practical solutions.

Location - Central London (Oxford Circus). Salary - starting from £28,900, with opportunities to up-skill from year one. Hours - Mon-Fri, 9:00–17:30. Our process includes an interview, prep call, and discovery day to showcase your hands-on problem-solving and empathy.

Responsabilités

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

Description du poste

Lever, Inc. in Central London is seeking a customer-focused specialist to help customers understand their energy bills, meters, and tariffs with real conversations and practical solutions.

Location - Central London (Oxford Circus). Salary - starting from £28,900, with opportunities to up-skill from year one. Hours - Mon-Fri, 9:00–17:30. Our process includes an interview, prep call, and discovery day to showcase your hands-on problem-solving and empathy.