Energy Efficiency Expert

Citizens Advice; Birmingham; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Citizens Advice is seeking an Energy Efficiency Expert to join our team on a fixed-term contract or secondment for eight months to launch a new pilot. You will shape high-quality energy advice for advisers and collaborate with the consumer service to deliver practical guidance in this expanding area.

The role requires practical or technical expertise in energy efficiency and strong written communication skills.

Qualifications

• Experience providing energy efficiency guidance in legal or advisory settings.
• Ability to interpret legislation and provide credible guidance to diverse audiences.
• Understanding of external context and crossovers with other legal areas.

Responsibilities

• Shape and refine high-quality energy efficiency advice for advisers.
• Collaborate with the consumer service during the pilot to deliver practical guidance.

Skills

Energy efficiency

Advice delivery

Written communication

Job description

About the opportunity

We are looking for an Energy Efficiency Expert to join our team on a fixed term contract or secondment basis for 8 months to help us embark on an exciting new pilot! This role presents a fantastic opportunity to play a pivotal part in a brand-new advice service.

What you’ll be doing

• Shape, create, and refine high-quality advice on energy efficiency for advisers.

• Work closely with the consumer service during this pilot phase to help deliver accurate, practical, and effective advice in this expanding area.

Who we’re looking for

• Practical or technical expertise in energy efficiency with experience delivering advice and guidance.

• Strong written communication skills, with an ability to break down complex concepts for diverse audiences.

Application process

Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.

• Demonstrable professional experience in your subject area and the ability to apply the legal, technical and practical theory to solve real-life problems in a legal or advice setting.
• Experience interpreting legislation, giving credible, appropriate and high quality legal, practical and technical guidance and advice in energy efficiency to a range of audiences via different channels (e.g. face-to-face, over the telephone and online).
• A high degree of awareness of the subjects external context and crossover with other legal areas.

About us

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work - and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We're a flexible employer, so this role may suit anyone who'd prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we're open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritises the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

This role may be considered for a secondment if the successful applicant meets the eligibility requirements for a secondment.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants