Energy Advisor (Empower Project)

Citizens Advice; Royal Leamington Spa; On-site; GBP 21,000 - 32,000; Part time

Job summary

Citizens Advice South Warwickshire is recruiting three part-time energy advisors (full-time considered) to provide high-quality, impartial energy guidance to vulnerable energy consumers.

The role involves assessing households, advising on bills, meters, tariffs and energy efficiency, and supporting clients with debt and supplier issues. You will manage caseloads, keep records, and collaborate with partners; travel is minimal.

Responsibilities

• Assess each household's circumstances, vulnerabilities and energy needs.
• Advise on energy bills, tariffs, payment methods, meters and smart meters, supplier communications, energy efficiency and practical ways to reduce energy use safely.
• Support clients with energy debt, billing or metering problems, supplier disputes, repayment options, hardship support and relevant grants plus advocate with suppliers where appropriate.
• Recognising issues outside the scope of Empower and making effective referrals for benefits, debt, housing or other specialist advice.
• Occasionally providing advice at outreach or community venues with travel minimal.
• Managing an individual caseload, referrals, appointments, follow-up work and timely case closure, prioritising according to urgency and vulnerability.
• Maintaining accurate and timely Casebook and project records, including advice delivered, client outcomes, financial and energy savings, referrals and feedback.
• Working collaboratively with colleagues, volunteers and other CASW services, sharing information and best practice appropriately.
• Working professionally with external organisations and referral partners to support clients effectively.
• Building and maintaining effective referral relationships with relevant local organisations and promoting awareness of the Empower Project.

Job description

Contract Fixed term contract, until 30 September 2028

We are looking to recruit 3 part time energy advisors (full time position considered) to provide high-quality, impartial and confidential energy advice to vulnerable energy consumers.

The role will involve:

• Assessing each household's circumstances, vulnerabilities and energy needs, and identify the issues that need to be addressed first.
• Advising on energy bills, tariffs, payment methods, meters and smart meters, supplier communications, energy efficiency and practical ways to reduce energy use safely.
• Supporting clients with energy debt, billing or metering problems, supplier disputes, repayment options, hardship support and relevant grants plus advocate with suppliers where appropriate.
• Recognising issues outside the scope of Empower and making effective referrals for benefits, debt, housing or other specialist advice.
• Occasionally providing advice at agreed outreach or community venues and groups where required - travel will be minimal.
• Managing an individual caseload, including referrals, appointments, follow-up work and timely case closure, prioritising according to urgency and vulnerability.
• Maintaining accurate and timely Casebook and project records, including advice delivered, client outcomes, financial and energy savings, referrals and feedback.
• Working collaboratively with colleagues, volunteers and other CASW services, sharing information and best practice appropriately.
• Working professionally with external organisations and referral partners to support clients effectively.
• Building and maintaining effective referral relationships with relevant local organisations and promoting awareness of the Empower Project.

Citizens Advice South Warwickshire is committed to equality and diversity and welcomes applications from all sections of the community.

We are proud to be a Disability Confident Committed employer, dedicated to fostering an inclusive and accessible workplace. We provide equal opportunities for all applicants and employees, offering reasonable adjustments throughout the recruitment process and ensuring that disability is never a barrier to opportunity. As part of this commitment, we offer a guaranteed interview scheme to any applicant with a disability who meets the minimum essential criteria for the role.

We value diversity, promote equality and challenge discrimination.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.