Home Visit Advisor - Energy

National Energy Foundation, Inc.; Greater London; Remote; GBP 26,000 - 32,000; Full time

Job summary

National Energy Foundation in London is seeking a Home Visit Advisor to deliver energy efficiency advice during in-home visits, assess properties and wellbeing concerns, and prepare detailed reports for onward referral.

The role requires flexibility to work Monday to Saturday, travel across boroughs, and strong communication with vulnerable households; we offer permanent, full-time employment with UK-wide travel.

Qualifications

• Excellent verbal and written communication skills.
• Ability to engage with vulnerable households in a respectful manner.
• Willingness to travel across London and occasional Milton Keynes travel.
• DBS check (or willingness to undertake one and NEF will reimburse).
• Full UK driving licence and access to a car with business insurance.

Responsibilities

• Provide home visits within the project area, Monday to Saturday 08:00–19:30.
• Assess energy efficiency opportunities and wellbeing factors in homes.
• Produce comprehensive visit reports and refer to relevant services.
• Deliver training to diverse audiences about programmes and funding.
• Maintain CRM records and comply with NEF QMS.

Skills

Verbal & written communication

Public engagement

Organised & detail-oriented

DBS check

Full UK driving licence

Tools

Dynamics365

Microsoft Office

Job description

Job Title: Home Visit Advisor

Location: Home-based with extensive travel across London Borough of Hammersmith & Fulham

Salary: From £29,000 per annum

Job Type: Permanent, Full Time. This role requires Monday to Saturday availability.

About the National Energy Foundation:

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings.

About the role:

NEF runs a number of projects that have domestic households at their core. The UK Government is committed to net zero targets by 2050 and has already commenced several large-scale domestic energy retrofit programmes, with grant funding available for low income/high cost households.

Our role of Home Visit Advisor will supplement our expansion of our Better Housing Better Health service across London Borough of Hammersmith & Fulham, by following up our telephone advice service with free home energy visits. You will provide advice and guidance to vulnerable households (such as the elderly, young families or those with a health condition) through a home visit, assessing their property for energy efficiency improvements (as well as assessing wellbeing measures) before creating a home visit report to refer into a range of case management services and onward social care and health support mechanisms.

Alongside this, you could be delivering awareness sessions or training to public health or voluntary sector organisations or the public; certainly, you'll be representing NEF at public meetings and events. This role is very much about communication and people, but you'll also need be organised, diligent and able to navigate various systems and processes.

It would be beneficial to be based in London Borough of Hammersmith & Fulham, but applications from other neighbouring boroughs will be considered.

This role might be suited to either a current domestic energy assessor or someone with limited experience but looking to enter this sector.

Key Responsibilities:

• Provide home visits across the project area with availability between Monday to Saturday 08:00 to 19:30 (most visits take place between 9.30 - 17:00 but flexibility is required)
• Provide advice regarding energy efficiency in the home and assess potential energy efficiency improvements
• Provide advice and guidance to vulnerable households around general health and safety risks in the home
• Prepare a comprehensive report of visits to capture an overall picture of the household and follow up actions required
• Refer the household into any further support organisations or installers as required
• Prepare and deliver training to a range of audiences, providing information on the programmes and funding available
• Manage a range of systems and processes, including relevant CRM systems and/or databases
• Adhere fully to NEF Quality Management Systems (QMS)
• Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require
• Other activities as agreed with Line Manager

About you:

Essential:

• Ability to work with and for the general public (mainly vulnerable households) in a caring and non - judgmental way
• Excellent verbal (including telephone) and written communication skills
• An enthusiastic approach and the ability to work both individually and as part of a team
• The ability to engage with people confidently and effectively; remotely, one-to-one and in groups
• Highly organised, with a methodical approach to projects and a keen eye for detail
• Current DBS check (or willingness to undertake one with NEF to reimburse the expense)
• Current Domestic Energy Assessor or an interest in energy saving, energy efficiency and renewable energy
• Ability and willingness to travel. Regular travel is a feature of the job, particularly during autumn, winter and spring. Occasional travel to Milton Keynes office.
• Ability to work outside of office hours, by arrangement
• Familiarity with Microsoft Office Outlook, Excel, Word and Dynamics365
• Possession of a full UK driving licence and use of a car with business insurance cover

Desirable:

• Experience of working with vulnerable adults and knowledge of principles of safeguarding (training will be provided)
• Knowledge of the local area

Candidates with experience of; Home Energy Advisor, Home Energy & Retrofit Advisor, Domestic Energy Assessor / Advisor, Community Home Energy Advisor, Energy Efficiency Officer, Retrofit Advisor, Energy Assessment, Sustainability Officer, Community Outreach Officer, Housing Support Worker, Field Services Advisor may also be considered for this role