Energetic Guest Experience Crew Member

Moxy Hotels managed by Hotel Co 51 UK; Chester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted room rates for staff and F&

Job summary

MOXY Hotels is seeking a guest‑focused team member to join our vibrant property in Chester. You will help guests, manage room inventory, and ensure a seamless MOXY experience across food and beverage outlets.

We value high energy, clear communication, and the ability to multitask while maintaining excellent service standards. Familiarity with Opera or Micros is a plus, and English fluency is essential for guest interactions.

Qualifications

• Energetic and proactive individual with a customer‑focused mindset.
• Excellent communication and people skills in English.
• Ability to multitask and deliver high‑quality service under pressure.
• Clear and friendly communication with guests and colleagues.
• Familiarity with hotel systems such as Opera or Micros is a plus.

Responsibilities

• Assist guests and create positive experiences.
• Manage room inventory and guest check‑in/check‑out in the MOXY way.
• Operate Food & Beverage outlets and service points.
• Handle bills and payments accurately.
• Prepare food, maintain cleanliness, restock, and manage back‑of‑house areas.
• Follow food safety, licensing and health and safety policies.
• Support other crew members and follow directions from crew leaders.
• Promote the MOXY brand and Marriott Bonvoy loyalty program.

Skills

High energy

People skills

Multitasking

Clear communication

English fluency

Tools

Opera PMS

Micros

Job description

MOXY Hotels is seeking a guest‑focused team member to join our vibrant property in Chester. You will help guests, manage room inventory, and ensure a seamless MOXY experience across food and beverage outlets.

We value high energy, clear communication, and the ability to multitask while maintaining excellent service standards. Familiarity with Opera or Micros is a plus, and English fluency is essential for guest interactions.