Guest Experience Team Lead - Dynamic Hotel Crew

Hotel Co; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted hotel room rates

Discount on F&B at Marriott hotels

Enhanced maternity/paternity/adoption/

Annual leave 28 days pro-rata

Job summary

Hotel Co 51 is seeking an adaptable problem solver to lead a team in a fast-paced Moxy hotel environment. You will help deliver a high-energy, guest‑focused service culture and bring the Moxy brand to life, creating a fun and relaxed atmosphere that makes guests feel at home.

Key duties include supporting the Assistant Captain, coaching staff, managing Food & Beverage operations, room inventory and check-ins, plus upholding food safety and licensing policies.

Qualifications

• Must have experience in the service industry.
• Must have experience of team management.
• Must have experience of a property management system such as Opera.
• Knowledge of POS systems such as Micros.
• Knowledge of Food Safety & Licensing laws.
• Personal experience of travel & travel industry.

Responsibilities

• Assist the Assistant Captain in ensuring smooth day-to-day operations.
• Assist in coaching, training and development of staff.
• Deliver excellent guest service and positive guest experiences.
• Stay updated on hotel forecast and in-house/neighborhood activities.
• Manage Food & Beverage outlets in the Moxy style.
• Oversee room inventory and guest check-in/out procedures.
• Follow all food safety and licensing policies.
• Promote the Moxy brand and Marriott Bonvoy loyalty program.

Skills

Experience in hospitality

Team management

Opera PMS knowledge

Micros POS knowledge

Food safety knowledge

Fluent English

Tools

Opera

Micros

Job description

Hotel Co 51 is seeking an adaptable problem solver to lead a team in a fast-paced Moxy hotel environment. You will help deliver a high-energy, guest‑focused service culture and bring the Moxy brand to life, creating a fun and relaxed atmosphere that makes guests feel at home.

Key duties include supporting the Assistant Captain, coaching staff, managing Food & Beverage operations, room inventory and check-ins, plus upholding food safety and licensing policies.