Endoscopy Waiting List Coordinator - Flexible Hours

Somerset NHS Foundation Trust; City of Westminster; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

NHS pension

Generous annual leave

Career development

Blue Light Card & NHS perks

NHS-specific perks

Job summary

Somerset NHS Foundation Trust is seeking an administrative professional to support the Endoscopy Service. You will coordinate pre-assessment telephone clinics and handle referrals via the NHS e-Referral Service, ensuring accurate data entry and up-to-date patient records.

You will answer enquiries, support the wider Endoscopy team, and ensure surveillance questionnaires are sent ahead of procedures. A flexible, detail-oriented approach is essential to maintain high-quality patient care.

Qualifications

• GCSE or O level literacy and numeracy demonstrated.
• Business and Administration NVQ Level 2 or equivalent.
• Computer/Word processing qualification or ECDL.
• Experience working with the public in a customer care role.
• Previous office experience.
• Willingness to use technology to improve standards of care and support to patients.
• Ability to juggle tasks and cope with interruptions.
• Presentable and confident.
• Flexible/adaptable approach to working.
• Attention to detail.

Responsibilities

• Provide administrative and clerical support to the Endoscopy Service.
• Coordinate pre-assessment telephone clinic appointments and process referrals.
• Manage referrals via NHS e-Referral Service (eRS) and other pathways.
• Enter data accurately and maintain patient records on hospital systems and spreadsheets.
• Handle telephone enquiries professionally and support the Endoscopy team.
• Ensure surveillance patients receive health questionnaires ahead of procedures.
• Add rescope and follow-up requests to Endoscopy waiting lists.
• Process endoscopy referrals through NHS eRS.

Skills

Attention to detail

multitasking

Presentable and confident

Flexible/adaptable

Willingness to use technology

Education

GCSE/O level literacy and numeracy

Business and Administration NVQ Level 2 or equivalent

Computer/Word processing qualification or ECDL

Tools

NHS e-Referral Service (eRS)

Job description

Somerset NHS Foundation Trust is seeking an administrative professional to support the Endoscopy Service. You will coordinate pre-assessment telephone clinics and handle referrals via the NHS e-Referral Service, ensuring accurate data entry and up-to-date patient records.

You will answer enquiries, support the wider Endoscopy team, and ensure surveillance questionnaires are sent ahead of procedures. A flexible, detail-oriented approach is essential to maintain high-quality patient care.