Endoscopy Booking Coordinator | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; Vor Ort; GBP 18.000 - 26.000; Teilzeit

Zusammenfassung

Milton Keynes University Hospital NHS Foundation Trust is seeking a Part Time Endoscopy Booking Coordinator to cover maternity leave. You will manage endoscopy bookings, validate waiting lists, and coordinate with clinical staff to ensure timely patient care and high-quality customer service.

The role emphasizes accuracy, multi-tasking, and improving patient access within NHS pathways. The post involves day-to-day waiting list management, appointment scheduling, capacity planning, and working

Qualifikationen

• Excellent organisational skills with attention to detail.
• Ability to manage multiple priorities and deadlines in a busy NHS setting.
• Strong communication and teamwork to coordinate with clinical staff and admin colleagues.

Aufgaben

• Coordinate patient bookings across endoscopy lists and services.
• Manage and validate waiting lists to ensure timely patient care.
• Monitor capacity and plan lists to maximise utilisation.
• Maintain accurate patient records and waiting data across digital systems.
• Provide high standards of customer service and support staff induction and training.

Kenntnisse

Booking coordination

Waiting list management

Capacity planning

Patient pathways

Customer service

Tools

EDM system

Jobbeschreibung

Endoscopy Booking Coordinator | Milton Keynes University Hospital NHS Foundation Trust

Company:

Company: Milton Keynes University Hospital NHS Foundation Trust

An exciting opportunity has arisen within the Endoscopy Team for a PART TIME Booking Coordinator, cover maternity leave.

This fixed-term role is a key part of the Endoscopy team, responsible for coordinating patient bookings and managing waiting lists to ensure patients receive timely care while supporting delivery of national waiting time and cancer pathway targets. The post holder will work closely with a variety of stakeholder to maximise list utilisation, manage complex pathways, and provide an efficient, patient-focused booking service.

The role involves day-to-day management of endoscopy waiting lists, appointment scheduling, capacity planning and validation of patient pathways. Working across a range of digital systems, the successful candidate will ensure patient records and waiting list data are accurate and up to date, proactively identify potential delays or breaches, and help implement service improvements to enhance patient access and experience.

The post holder will provide a high standard of customer service, responding to patient and staff enquiries, supporting new staff induction and training, and contributing to the smooth running of the department. Strong organisational skills, attention to detail and the ability to manage multiple priorities while building effective working relationships are essential.

We are unable to offer sponsorship for this role

Interview: 11/11/2026

They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

To deliver efficient, timely booking of endoscopy procedures and consistently ensure a patient-focused service which promotes good customer service and effective working relationships during the fixed-term period.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state‑of‑the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24‑bed wards.

Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.

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• Responsible for ensuring maximum use of all endoscopy lists liaising with the team, to escalated when lists appear underutilised / over utilised
• Responsible for coordination of the waiting list validation process, ensuring the correct action is taken for patients who do not respond or who are not in a position to receive their treatment
• Follow Trust policies and protocols to maintain a booking process which embraces patient choice
• For complex admissions, ensure that diagnostic tests are arranged in consultation with clinical staff
• To be competent and confident with all elective processes and outpatient processes
• Ability to add order, add waiting list, maintain waiting lists, remove, suspend, schedule, pull endoscopy reports, outpatient bookings in connection with endoscopy appointments

To identify and be responsible for identifying problems with admin processes, follow the correct reporting process, share information with colleagues and assist colleagues with training and understanding of bookings.

• Using Electronic Document Management (EDM) system and word to formulate patient letters

Departmental Responsibilities

• The post holder will have responsibility for the day-to-day management of waiting lists and their theatre / diagnostic diary and liaison regarding these with all personnel involved. (Consultant, nurse Endoscopists, endoscopy admin manager, Divisional managers, operations managers, bed managers, pre-assessment, Endoscopy suite, MDT coordinators)
• To support with induction, training and development programmes for all new staff and staff from other areas that visit and receive training within the department
• To provide advice and guidance to colleagues within the department and outside ensuring, in conjunction with the manager, that they develop professionally within their roles

Please refer to the job description for further details.

This advert closes on Wednesday 21 Oct 2026

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust