Endoscopy Coordinator

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking an Endoscopy Coordinator to provide administrative and operational support to the Endoscopy Unit, covering a 7-day service. You will coordinate lists, manage diaries, staffing and patient pathways to ensure smooth service delivery.

In this role, you will monitor waiting lists, assist with governance, audit and JAG accreditation, and supervise administrative staff as required.

Qualifications

• Previous administrative and clerical experience.
• Experience working with hospital administration systems.
• Proficient in Microsoft Office programs (Excel & Outlook).

Responsibilities

• Provide comprehensive administrative and coordination support to the Endoscopy Unit, which operates a 7-day service.
• Coordinate endoscopy lists, including complex and inpatient lists, diary management, endoscopist and administrative cover, room utilisation and patient pathways.
• Support effective waiting list management, list utilisation and patient flow, escalating issues appropriately.
• Work closely with clinical, administrative and operational colleagues across the Endoscopy Unit and wider Trust to ensure effective communication and smooth service delivery.
• Provide delegated day-to-day supervision and support to administrative staff when required, including coordinating staffing arrangements.
• Deputise for the Endoscopy Unit Administration Manager during periods of absence, ensuring continuity of administrative and waiting list services.
• Support the review and improvement of processes, audit, governance and JAG accreditation requirements.

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

The Endoscopy Coordinator will provide comprehensive administrative coordination to support the effective day-to-day operation of the Endoscopy Unit, including the 7-day service. The postholder will coordinate endoscopy lists, including complex and inpatient lists, ensuring effective diary management, appropriate staffing and skill mix, optimal list utilisation and continuity of service.

The postholder will monitor waiting lists, patient pathways, cancellations and performance information, escalating issues appropriately to the Endoscopy Unit Administration Manager and Lead Nurse. The role requires independent working, effective prioritisation and close communication with clinical, administrative and operational colleagues.

The postholder will support service development, audit, governance, JAG accreditation and workforce planning, as well as providing administrative support to meetings and reporting requirements. They will support the induction and development of administrative staff and provide delegated day-to-day supervision when the Band 5 Team Leader/Administration Manager is absent.

The postholder will deputise for the Endoscopy Unit Administration Manager when required, ensuring continuity of administrative and waiting list services. The role requires a proactive, organised and professional approach to maintaining a high-quality Endoscopy service.

Main duties of the job

Job Overview

Provide comprehensive administrative and coordination support to the Endoscopy Unit, which operates a 7-day service.

Coordinate endoscopy lists, including complex and inpatient lists, diary management, endoscopist and administrative cover, room utilisation and patient pathways.

Support effective waiting list management, list utilisation and patient flow, escalating issues appropriately.

Work closely with clinical, administrative and operational colleagues across the Endoscopy Unit and wider Trust to ensure effective communication and smooth service delivery.

Provide delegated day-to-day supervision and support to administrative staff when required, including coordinating staffing arrangements.

Deputise for the Endoscopy Unit Administration Manager during periods of absence, ensuring continuity of administrative and waiting list services.

Support the review and improvement of processes, audit, governance and JAG accreditation requirements.

Assist with departmental meetings, data collation, reporting and monitoring of activity and performance.

Work independently, manage competing priorities and respond effectively to changing service requirements.

Maintain confidentiality, accurate records and professional standards in accordance with Trust policies and procedures.

Contribute to the delivery of an efficient, effective and high-quality Endoscopy service.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications & Education

• GCSE pass in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent

Experience

• Previous administrative and clerical experience
• Experience working with hospital administration systems
• Proficient in the use of Microsoft Office programs (i.e. Excel & Outlook)

Communication & Relationship Skills

• Ability to work as part of a team
• Proficient in the use of Microsoft Office programs (i.e. Excel & Outlook)

Planning & Organisational Skills

• Good organisational skills
• Ability to plan, organise and prioritise workload in a methodical manner

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone that shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Employer certification / accreditation badges

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.