Endoscopy Receptionist

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust invites applications for the Endoscopy Receptionist role in our busy Endoscopy Unit. You will welcome patients, greet visitors and manage admissions with professionalism.

Join a friendly admin team in a fast-paced clinical setting, using the hospital information system to document and coordinate patient records and bookings, while maintaining high standards of patient care and communication.

Qualifications

• Good GCSE or equivalent in maths and English.
• Previous reception experience preferred.
• Experience in NHS environment desirable.
• Experience using PIMs system.

Responsibilities

• Greet and welcome patients and visitors to the Endoscopy Unit and notify nursing staff.
• Handle telephone calls and respond to enquiries from clinical staff and the public regarding admissions, transfers and discharges.
• Organise patient documentation and scan/electronic filing into the hospital records system.
• Prepare admissions documentation in advance to support smooth intake processes.
• Carry out administrative tasks related to admissions and discharges using the patient information system.

Skills

Reception experience

NHS environment

PIMs system

Customer care

Communication skills

Education

GCSE maths/English

Job description

Bedfordshire Hospitals NHS Foundation Trust

Endoscopy Receptionist

The closing date is 19 November 2026

The Endoscopy Department Booking Office is looking for an enthusiastic Receptionist to join their friendly team, working alongside other admin team members in a fast-paced and busy clinical unit.

Main duties of the job

Greet and receive patients and visitors upon arrival to the Endoscopy unit, ensuring they are welcomed professionally and promptly notifying the appropriate nursing staff of their presence.

Handle telephone calls efficiently, responding to enquiries from both clinical staff and the public regarding patient admissions, transfers, and discharges. Ensure all information is accurately documented and communicated to the relevant individuals.

Manage and organise patient documentation, including the collation, preparation, and electronic scanning of all paperwork into the hospital's patient records system.

Prepare all necessary admission documentation in advance to support smooth patient intake processes.

Perform administrative tasks related to patient admissions and discharges using the patient information system.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Job responsibilities

The post holder will be the primary point of contact for patients and their families within the Endoscopy Unit and will provide a welcoming and professional reception.

The Endoscopy Receptionist will manage telephone enquiries from patients and internal departments with efficiency and courtesy.

The post holder will also support the Endoscopy booked admissions process and carry out a range of essential clerical tasks, including the preparation and management of patient documentation, as well as utilise the hospital's computerised patient information system and assist in data collection and reporting, as required.

Qualifications

• Good Standard of Education (equivalent GCSE maths/English)

Experience

• Previous Reception experience and evidence of competence at the role
• Experience of working within NHS Environment
• Experience using the PIMs system
• Customer Care Experience

Knowledge

• Organisational skills and the ability to work independently and effectively within a management structure
• Ability to prioritise and manage own workload
• Excellent interpersonal skills and communication skills, both written and verbal
• Excellent telephone manner
• Knowledge of electronic reporting scheduling system

Personal Skills

• Reliable, Adaptable and Dependable
• Able to work under pressure
• Team focussed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bedfordshire Hospitals NHS Foundation Trust