(*) Endoscopy Booking Officer

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an Endoscopy Booking Officer to support the busy endoscopy service at Basildon. You will be responsible for booking procedures, managing appointments and delivering a patient‑focussed administrative service in a fast-paced clinical environment.

The role requires accurate data entry, good IT and communication skills, and the ability to work as part of a team under supervision.

Qualifications

• GCSEs (or equivalent) including English and Maths.
• Administration/Reception experience, and the ability to input data quickly and accurately
• Computer Literate
• Able to work as part of a team
• Secretarial, Administration, previous waiting list officer experience

Responsibilities

• Book endoscopy procedures and manage appointments.
• Maintain waiting lists and patient communications.
• Work with clinical teams and administrative colleagues to ensure RTT standards.
• Ensure data accuracy and confidentiality.

Skills

Administrative experience

Customer service

Data entry

IT skills

Attention to detail

Education

GCSEs including English and Maths

Tools

Microsoft Office

Job description

Mid and South Essex NHS Foundation Trust

(**) Endoscopy Booking Officer

The closing date is 09 November 2026

Thank you for your interest in the position Endoscopy Booking Officer, please take time to read the job description and person specification.

We are looking for a motivated and compassionate Endoscopy Booking Officerto join our busy and expanding service. This is an exciting opportunity to play a key role in supporting high-quality patient care within a fast-paced clinical environment.

3 x Vacancy at Basildon,

You will be responsible for booking endoscopy procedures, managing appointments, and providing a professional and patient-focused administrative service.

Working within established procedures and under the guidance of senior staff, you will ensure accurate data entry, effective communication with patients and clinical teams, and support the smooth running of endoscopy pathways.

No VISA sponsorship available for this role

Main duties of the job

The Endoscopy Booking Officer is responsible for the efficient and accurate booking of endoscopy procedures, supporting the delivery of a safe, timely, and patient-centred service.

You will manage referrals, appointment scheduling, waiting lists, and patient communications in line with Trust policies, national targets, and NHS guidelines.

Requiring close collaboration with clinical teams, administrative colleagues, and patients to ensure effective use of endoscopy capacity, adherence to referral-to-treatment (RTT) standards, and a positive patient experience.

Data Quality & Systems

Service Support & Improvement

Governance, Confidentiality & Safety

You will have previous administrative or customer service experience, good IT and communication skills, and a strong attention to detail. Experience working in a healthcare or NHS setting is desirable but not essential, as training will be provided.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

Are you looking for an exciting Endoscopy Booking Officer role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

No VISA sponsorship available for this role

Person Specification

Qualifications

• GCSEs (or equivalent) including English and Maths

Knowledge and Experience

• Administration/Reception experience, and the ability to input data quickly and accurately
• Computer Literate
• Able to work as part of a team
• Secretarial, Administration, previous waiting list officer experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,760 a yearPer Annum (Pro Rata for Part Time)