Endoscopy Receptionist

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 21,000 - 25,000; Full time

Job summary

Frimley Health NHS Foundation Trust in Slough is seeking an Endoscopy Receptionist on a 12-month fixed term contract to support reception and administration across Wexham Park and Heatherwood Hospitals.

You will be the first point of contact for patients and staff, delivering high standards of service, completing clerical tasks, and assisting with appointment systems to maintain smooth endoscopy services.

Qualifications

• GCSE maths and English (or equivalent) with strong English communication skills
• Excel and Word qualifications or transferable experience
• Experience of clerical duties
• IT literacy/experience in computer use
• Experience in a hospital setting
• Front-facing customer service experience
• Ability to work flexibly
• Ability to work unsupervised and prioritise workloads
• Excellent organisational skills
• Confidential information handling according to Trust policy

Responsibilities

• Handle admin and clerical duties for Endoscopy patients and ensure a positive patient experience across Trust sites
• Assist with implementing and monitoring appointment systems
• Support achievement of Trust targets
• Provide high levels of customer service to patients and staff

Skills

Communication skills

Customer service

Organisational skills

Working under pressure

Compassionate approach

Interpersonal skills

Education

GCSE Maths & English

Tools

Excel

Word

Job description

Endoscopy Receptionist - Fixed Term Contract (12 Months)Wexham Park Hospital / Heatherwood HospitalFull Time - 37.5 hours per week ( includes weekend working)

An exciting opportunity has arisen to join the Endoscopy teams at Wexham Park Hospital (main base) and Heatherwood Hospital as an Endoscopy Receptionist on a 12-month fixed term contract.

You will play a vital role in supporting the administrative and reception functions of these busy departments, acting as a key point of contact for patients, visitors and clinical staff. Your contribution will help ensure the smooth, efficient running of endoscopy services and a positive patient experience.

This role is ideal for a proactive, organised and professional individual who thrives in a fast-paced healthcare environment. You will be responsible for delivering a high standard of reception support alongside a wide range of clerical and administrative duties.

Key requirements include:

Excellent communication and customer service skills

Strong organisational skills with attention to detail

Ability to work effectively under pressure

A professional and compassionate approach when dealing with patients

This is an excellent opportunity to become part of a dedicated and supportive team within a dynamic clinical setting.

Main duties of the job

The post holder will be responsible for ensuring all admin and clerical duties for patients coming into the Endoscopy units, ensuring a good patient experience across all Trust sites.

They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets.

The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the JD attached with this vacancy.

Person Specification

Qualifications

• High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English
• Excel and Word qualification or relevant transferable evidenced experience

Experience

• Experience of clerical duties
• High Standard of IT literacy/experience in computer use
• Previous experience of working within a hospital setting
• Previous front facing customer service experience

Special Requirements

• Work flexible hours as the service requires of the role

Skills & Knowledge

• Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift in Charge
• Excellent organisational skills
• To be able to manage sensitive/ confidential information according to Trust policy
• Ability to work within a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.