Endoscopy Receptionist

Bedfordshire Hospitals NHS Foundation Trust; Luton, Bedford; On-site; GBP 23,000 - 28,000; Part time

Job summary

Bedfordshire Hospitals NHS Foundation Trust in Luton is looking for an enthusiastic Endoscopy Receptionist to join the busy Endoscopy Department Booking Office on a part-time basis (30 hours per week).

You will greet patients, manage admissions, handle calls, and maintain documentation using the hospital's information systems, with weekend shifts included.

Join a supportive team within a large NHS Trust committed to patient care and staff development.

Qualifications

• Good Standard of Education (equivalent GCSE maths/English).
• Previous Reception experience and evidence of competence at the role.
• Experience of working within NHS Environment.
• Experience using the PIMs system.
• Customer Care Experience.

Responsibilities

• Greet patients and visitors on arrival in Endoscopy unit with professionalism.
• Handle telephone enquiries from patients and staff; communicate admissions/discharges.
• Prepare and manage patient documentation and admissions.
• Utilise patient information system for documentation and data reporting.
• Support endoscopy booked admissions and data collection as required.

Skills

Reception experience

Customer care

Telephone manner

Interpersonal skills

Organizational skills

Education

GCSE Maths/English or equivalent

Tools

PIMs system

Job description

Main area Endoscopy Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 30 hours per week (Will include some weekend shifts) Job ref 418-END88602-EH

Site Luton and Dunstable Hospital Town Luton Salary £25,272 per annum Salary period Yearly Closing 19/11/2026 23:59 Interview date 01/12/2026

Job overview

The Endoscopy Department Booking Office is looking for an enthusiastic Receptionist to join their friendly team, working alongside other admin team members in a fast-paced and busy clinical unit.

Main duties of the job

Greet and receive patients and visitors upon arrival to the Endoscopy unit, ensuring they are welcomed professionally and promptly notifying the appropriate nursing staff of their presence.

Handle telephone calls efficiently, responding to enquiries from both clinical staff and the public regarding patient admissions, transfers, and discharges. Ensure all information is accurately documented and communicated to the relevant individuals.

Manage and organise patient documentation, including the collation, preparation, and electronic scanning of all paperwork into the hospital’s patient records system.

Prepare all necessary admission documentation in advance to support smooth patient intake processes.

Perform administrative tasks related to patient admissions and discharges using the patient information system.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Detailed job description and main responsibilities

The post holder will be the primary point of contact for patients and their families within the Endoscopy Unit and will provide a welcoming and professional reception.

The Endoscopy Receptionist will manage telephone enquiries from patients and internal departments with efficiency and courtesy.

The post holder will also support the Endoscopy booked admissions process and carry out a range of essential clerical tasks, including the preparation and management of patient documentation, as well as utilise the hospital's computerised patient information system and assist in data collection and reporting, as required.

Person specification

Qualifications

• Good Standard of Education (equivalent GCSE maths/English)

Experience

• Previous Reception experience and evidence of competence at the role
• Experience of working within NHS Environment
• Experience using the PIMs system
• Customer Care Experience

Knowledge

• Organisational skills and the ability to work independently and effectively within a management structure
• Ability to prioritise and manage own workload
• Excellent interpersonal skills and communication skills, both written and verbal
• Excellent telephone manner
• Knowledge of electronic reporting scheduling system

Personal Skills

• Reliable, Adaptable and Dependable
• Able to work under pressure
• Team focussed

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Hetal Dave Job title Endoscopy Operational Compliance Manager Email address [e-mail]