Endoscopy Booking Clerk

Cardiff and Vale University Health Board; Luton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking Booking Clerks to administer the Endoscopy waiting list and coordinate patient bookings within breach dates and approved pathways. You will use the IPM system to maintain accurate waiting list data and report issues to the Waiting List Leads.

Key duties include handling patient inquiries with confidentiality, moving appointments when needed, and offering alternative slots promptly.

Qualifications

• Good standard of education in maths and English.
• Evidence of further education or training to NVQ level 3 or equivalent.
• Familiarity with data handling and patient information systems.

Responsibilities

• Administer and upkeep the waiting list and booking of patients.
• Record waiting list information in IPM and keep patient data up to date.
• Liaise with Consultants and Endoscopy Unit staff to ensure good communication.

Skills

Waiting list admin

Communication skills

Telephone etiquette

Education

GCSE maths/English equivalent

Diploma / NVQ3 or equivalent

ECDL or equivalent

Job description

The post holders will be part of the Endoscopy Administration Team and be responsible for the administration and upkeep of the Luton Endoscopy waiting list and booking of patients within the breach dates and through the correct pathways. The Booking Clerks will utilise the Patient Information Management System (IPM) to record waiting list information, whilst ensuring all patient information is up to date and any problems reported upwards. The post holders will liaise closely with all Consultants and users of the Endoscopy Unit to ensure that good communication is in place and assist with the implementation of new guidelines and policies to ensure targeted are met in line with National and Local Guidelines., Responsible for the booking of patients within the breach dates and through the correct pathways depending on the triage of referral. Report any potential breaches to the Administrative and Waiting List Leads. To work closely with the Endoscopy Compliance Lead, supporting them with any administration tasks including audio typing and sending out of letters. To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality. Resolve enquiries from patients and provide advice, reassurance to patients, carers/relatives, who have concerns regarding appointments or procedures. When instructed by the Administrative and Waiting List Leads and/or the Endoscopy Operational Compliance Manager, moving patients appointment due to unforeseen circumstances. If cancelled on the day of appointment, contact patients directly, making sure patients are offered a date within appropriate time frame. To be responsible for ensuring that if a patient is unable to attend an appointment, the vacant slot is efficiently offered to another patient.

• Good Standard of Education (equivalent GCSE maths/English)
• Evidence of further education (diploma, NVQ 3 or acquired through training experience to NVQ level equivalent 3), ECDL (or equivalent experience)
• Database/audit skills qualification, Previous admin/clerical experience and evidence of competence of the role
• Experience of working with NHS Waiting Lists
• Customer care Experience
• Working on your own initiative, Organisational skills and the ability to work independently and effectively within a management structure
• Excellent interpersonal skills and communication skills, both written and verbal
• Excellent telephone manner
• Understanding of waiting list management systems and knowledge of patient record systems, Team focussed
• Able to work under pressure Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.