Endoscopy Access Administrator

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 21,000 - 26,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an organised Endoscopy Administrative Assistant to coordinate waiting lists and support the Endoscopy Department. You will work closely with polyp nurse specialists and pre-assessment nurses to ensure smooth patient pathways.

The role involves managing telephone enquiries, providing front of house service, and maintaining filing systems across sites.

Qualifications

• Strong administrative skills and organisational ability.
• Excellent communication, both face-to-face and on the telephone.
• Experience handling enquiries and managing waiting lists is desirable.

Responsibilities

• Coordinate day-to-day waiting list management for the Endoscopy service.
• Provide comprehensive administrative support to the Endoscopy Department.
• Deliver front of house reception duties and handle patient enquiries empathetically.
• Liaise with polyp nurse specialist, pre-assessment nurses and other departments to progress patient pathways.
• Maintain electronic and manual filing systems and cover colleagues as needed across sites.

Skills

Administrative skills

Communication

Telephone handling

Teamwork

Tools

Endoscopy reporting system

Job description

The post holder will be part of the Endoscopy Access Team and will be responsible for day to day co-ordination and compiling of waiting lists and adding of patients to these waiting lists. The post will require you to work closely with the polyp nurse specialist and general anaesthetic pre-assessment nurses. To provide comprehensive administrative support to the Endoscopy Department. The ability to work autonomously using your own initiative but adhering to operational procedures and established practices and referring to the supervisors when guidance is needed. To maintain a positive, proactive and professional approach to work at all times. To deal with telephone enquires in an empathetic and productive manner, taking appropriate action to ensure high patient satisfaction. To work as part of team to deliver a first class service to patients and users of the Endoscopy service. Actively supporting and contributing to the requirements of the serviceTo utilise designated operational practices within the specific endoscopy reporting system and trust's systems.Main duties of the job To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Respond to enquiries and take appropriate action on behalf of the service either by telephone, personal contact or correspondence, within agreed time limits. Liaise with all relevant departments involved in providing care and core services to ensure the smooth progression of the patients pathway. Provide excellent front of house service when covering Endoscopy receptions. Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors. Provide expert advice on aspects of the patient's care within defined boundaries and limits. Establish and maintain electronic and manual filing systems. Cover other members of the Endoscopy admin team when required which may mean working on other sites. The post holder will actively support & contribute to the requirements of the pre-assessment service and the endoscopy unit.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.