Endoscopy Booking Clerk

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 18,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is recruiting an Endoscopy Booking Clerk to support the patient journey through accurate scheduling and essential clerical tasks at Glan Clwyd Hospital.

The role requires Level 3 Welsh, strong communication and IT skills, and the ability to work with clinical staff and the public in a busy hospital environment.

Qualifications

• Excellent communication skills (written, verbal, telephone).
• Excellent interpersonal skills to deal with clinicians, managers and clerical staff.
• Good keyboard and IT skills for regular use of computer systems.
• Welsh-speaking (Level 3) essential.
• Experience in hospital or public-facing administrative roles preferred.

Responsibilities

• Provide administrative and clerical support for the Endoscopy team.
• Handle bookings and data capture with attention to detail.
• Communicate with patients, clinicians and external stakeholders.
• Assist in maintaining the patient administration system and records.

Skills

Communication skills

Interpersonal skills

Keyboard skills

Welsh speaking

Education

GCSE Maths & English

NVQ Level 3 or equivalent

IT qualification or experience

Tools

Microsoft Office

PAS system

WPAS

Job description

Job Overview

The ability to speak Level 3 Welsh is essential for this post. An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our Endoscopy team within the Glan Clwyd Hospital.

You will work alongside the nursing staff, Doctors, the public, management and staff from internal and external sources through the provision of clerical duties.

High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

You will have experience in an administrative role preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.

Endoscopy Booking Clerks

1 x 37.5 hours

Main duties of the job

All employees of the Health Board are required to demonstrate and embed the Values and Behaviour Statements in order for them to become an integral part of the post holder’s working life and to embed the principles into the culture of the organisation.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Skills

Essential criteria

• Excellent communication skills (written, verbal & telephone)
• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
• Good keyboard skills for regular use of computer systems/I.T skills
• Able to concentrate on Administrative duties within a work pattern in an unpredictable environment with constant interruptions from Patients, medical staff and external agencies.

Desirable criteria

• Competent in the use of Microsoft Office similar PAS system.
• Competent in the use of WPAS Patient Administration System

Other

Essential criteria

• Welsh Speaking (level 3)

Qualifications

Essential criteria

• GCSE Maths and English A-C
• NVQ Level 3 or equivalent knowledge and experience
• I.T qualification or proven experience using Microsoft office packages

Desirable criteria

• ECDL

Experience

Essential criteria

• Experience of working in a hospital
• Experience of dealing with the general public
• Ability to work as part of team.

Desirable criteria

• Experience of working directly with Clinical Staff
• Previous waiting list management
• Hospital based clerical experience