Booking Coordinator - Endoscopy

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 26,000 - 27,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking an Administrative role within the Endoscopy team in Bath. You will help manage day-to-day appointment activity, handle patient and staff queries, and support a smooth, patient-centred service.

Key duties include booking waiting lists, prioritising referrals with clinical teams, maintaining lists and providing monthly data. Strong IT skills and NHS knowledge are essential for success in this role.

Qualifications

• GCSE level English and Maths is required.
• Experience working within a team is essential.
• Good knowledge of Word, Teams and Excel; familiarity with NHS processes and confidentiality.

Responsibilities

• Manage daily workload and book waiting lists efficiently.
• Prioritise and triage referrals in liaison with clinical teams.
• Maintain accurate pending lists for appointments.
• Provide monthly waiting time data.
• Check for anomalies and ensure referrals are actioned.
• Request patient notes from RUH and other hospitals.
• Undertake admin tasks including scanning, emailing and filing.

Skills

Teamwork

Organization

Communication

Education

GCSE English & Maths

Tools

Word

Teams

Excel

Job description

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Bath trust Town Bath Salary £25,760 - £27,476 Per annum Salary period Yearly Closing 31/08/2026 23:59

NHS AfC: Band 3

Job overview

Come and make a difference and be part of the dedicated Endoscopy team at the Royal United Hospitals Bath.

In this role, you will play a key part in the day to day running of endoscopy appointments including managing patient queries, general queries and booking appointments.

This role involves contact with patients, relatives and members of the general public, and you'll be part of a team that strives to provide an efficient and friendly appointment service to all.

If you have the skills we’re looking for and would like to help us provide an excellent service for our patients, we’d love to hear from you.

Main duties of the job

You will be responsible for managing your own workload on a daily basis, this includes:

• Working independently to ensure waiting lists and appointments are booked efficiently
• The timely prioritisation and triage of referrals (including liaison with multidisciplinary clinical teams)
• Maintaining accurate pending lists for appointments
• Providing accurate monthly waiting time data
• Checking for anomalies and spreadsheets to ensure all referrals are actioned
• Requesting patient notes from the RUH and other hospitals
• Undertaking all administrative tasks including scanning paperwork, emailing and filling

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information for this role.

Person specification

Qualifications

• Educated to GCSE level in English and Maths

Experience

• Working within a Team

Knowledge

• Knowledge of office IT systems including Word, Teams, Excel spreadsheets
• Knowledge of working for the NHS
• Understanding the importance of confidentiality

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.